2nd.MD

Accolade, Inc.

About this app

2nd.MD provides medical certainty and helps guide people through challenging healthcare journeys.
This concierge service connects you with board-certified, leading doctors across the country for an expert consultation on your iPhone within 3 to 5 days. Our latest version of the 2nd.MD app allows a 3rd person to join video consultations and permits account activation with a code.

When to Use 2nd.MD:

You have a new or serious diagnosis
You’ve been recommended to have surgery
You have a chronic health problem you can’t resolve
You’ve been advised to start a new prescription or medication

How it Works:

Contact 2nd.MD’s Care Team nurses via:
- App
- Email
- Website
- Phone

Your Care Team nurse will:
- Recommend specialists
- Retrieve and consolidate all your medical records
- Schedule an appointment with the doctor you choose

Within 3 days you will speak directly with a top specialist who has all your medical records. Your doctor will provide you with expert advice and send you a summary in 24 hours. You also can request a list of local, in-network physicians.

From our Members

“My family and I are extremely grateful to my employer for offering 2nd.MD as a benefit and to 2nd.MD for providing a life-saving consult.” - Oscar

“2nd.MD is the way to go! I've already been telling my coworkers about it. This is the future of where medicine has to go.” - Adric

“I would most definitely recommend this service to anyone who is in the same situation as us and is looking for some answers.” - Debbie

“I am fully convinced that 2nd.MD DOES have the world’s best doctors, and the confidence and advice we gained from using this service is invaluable.” - Andy

How to Access 2nd.MD

To access 2nd.MD, you can use the app, visit our website (www.2nd.MD), call us at 1.866.841.2575
or email us at [e-mail].

About 2nd.MD

2nd.MD is a complementary health benefit offered by the world’s leading employers. It allows their employees and their employees’ dependents to get second opinions about difficult medical challenges from medical experts from elite medical institutions. Not sure if you’re covered? Contact your human resources department.

If your employer doesn’t offer 2nd.MD, contact your human resources representatives and ask them to add 2nd.MD as a benefit. You may also pay out-of-pocket ($3,000) for the 2nd.MD service.

Ratings and reviews

Great app and extremely valuable service. I just went for the service as it was part of our employee benefits, not expecting much, but it turned out to be a great service. Extremely prompt and professional team connected me to a wonderful doctor who could actually explain and guide me through various treatment options.

The app of circular spinning dashes is what this should be called. I am on a S22+ in an area with 5G , but using Wi-Fi 6 to a gigabit cable Internet provider. No matter when you login, it takes at least 2 mins of spinning dashes to take an action and several more seconds per action you take. The website is worse because there is no indication anything is happening. That said, the app nags the 💩 out of you. I will say the video call function worked well. No skips or jitters.

Generally OK but a little confusing log in. I logged in 20 minutes early to be sure and just before the call it looked like it wanted me to log in once again. Also an incoming call disabled the speakerphone function. The small screen of my mobile phone distracted from the communications. if you make the app usable on a Desktop or laptop, unexpected incoming calls would not interfere with communication.

What's new

Improvements for security and bug fixes.