Accolade, Inc.

Accolade, Inc.

About this app

Personalized Healthcare focused on integrated access to benefits and clinical guidance right from your phone. Your Accolade Health Assistant® now adds our best-in-class virtual urgent and primary care physicians. You also gain access to our own therapists and medical specialists right at your fingertips. Our goal is to provide you with the best whole-person care in a way that meets your goals and your schedule.

* Message your health assistant securely, with an easy way to connect by phone if needed

* Get answers to coverage and benefits 

* Speak to a physician virtually 24 hours a day

* Connect with with mental health providers

* Get a second opinion with access to our nation-wide specialists

* Ask your health assistant for help finding a nearby local physician or facility

* Get answers to your questions regarding your healthcare bills

* Use the Accolade virtual wallet - share cards with your doctor right from the app

* Also use your prescription benefit card from the app

Don’t have an Accolade Health Assistant® yet? When you send your first secure message from the app, you’ll be assigned a dedicated health assistant for your entire family. Your health assistant gets to know you and understand your needs and goals. They will help you make the best decisions for you and your family.

Ratings and reviews

Everytime I go more than 10 minutes between loading the app, I have to sign in all over again. It never saves the pin I ask to use. It never loads the first time properly so I have to force close the app then login again. It's just a mess of an app. I do get care from a doc, so that's something. Otherwise they need to rebuild this app from the ground up.

Slow, down right infuriating to use. When I try to select a certain day for an appointment, no matter what, it'll say there aren't any. Then if you go back to a day that said it had appointments, it says there aren't any for that day. Close and reopen the app, and that day will have appointments again. Makes me genuinely so angry every time!

This is honestly one of the worst apps I've ever used. It's inconsistent, buggy, and asks me the same questions over and over. I can't tell you how many times I've "set a pin" only to have it ask me to do it again. It struggles to work on Wifi. And it doesn't like data either. Half the time, my inbox comes up as empty. I don't get consistent notifications. It's just a broken app all around, and it makes already frustrating healthcare even more frustrating. I will say, the people are great.

What’s new

An app update to enable a more cohesive and personalized member experience across feature areas and part of our commitment to continuous improvements that empower members throughout their healthcare journey.

- Bug fixes and performance improvements