MSP Manager

N-able Technologies Ltd

About this app

We hate paperwork as much as you, which is why MSP Manager Mobile app lets you manage tickets, on-site visits and time tracking with just a few taps. Just download the app, log in with your MSP Manager account and start saving time.

- Easy remote ticket closing so you don’t have paperwork to finish when you get back to the office
- Seamless time tracking even while working multiple tickets
- Notifications so you never miss a ticket or request
- Speedy sign-in with 4-digit PIN or fingerprint ID
- Efficient time management with GPS mapping for your onsite visits, and all customer information at your fingertips


N-able® MSP Manager™ Mobile

MSP Manager Mobile requires an MSP Manager account


About MSP Manager

MSP Manager offers the easiest, more efficient way to manage your IT Service business. Our secure, cloud-based service management platform provides the support and business tools you need to delight customers, optimize your processes and grow your business.

Ratings and reviews

Missing a lot of functionality, but it works okay I guess. Any customization I've done in the web version does not translate to the app. Does not show my custom password categories, my custom ticket queues, and the knowledge base passwords are not labeled correctly, very difficult to find what I'm looking for because it lists passwords by a vague entry rather than the actual password name.

Still missing the timer notification, and it seems to log me out after about every 5 minutes, even when the timer is running, which should imply that I'm on a job. Fingerprint authentication doesn't work anymore for some reason, and I can't seem to get it to work, even after uninstalling and reinstalling the app It's a real pain to have to type in my password and the two-factor authentication code just about every time I go back to the app, to make notes for the job I'm working on!

The app has gotten considerably better! It would crash on opening before now it opens right in. Much easier to see buttons, workflow is much smoother. EDIT - 17mo. Later Still a great app! Does not save login info all the time. Sometimes, even with a fingerprint login, I need to enter creds. I also noticed today that the time zone is not your local time zone. Messed me up on an appointment time. Still a solid 4 stars!

What’s new

Fixed crashing on startup issue
Fixed menu icons not being displayed