
Vlada Ivkovic
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As a security bridge between a phone and a kid’s watch, it’s unacceptable for the app to randomly log out silently. My child was forced to leave the safe zone, and I didn’t receive any notification about it. Absolutely not recommendable, both the app and the watch are unreliable. UPDATE: Based on their generic reply, it’s pretty clear that they’re completely unreliable.
3 people found this review helpful
tclconnecthk
February 11, 2026
Dear user, thank you for your suggestions and feedback. We apologize for the inconvenience. To help us fix it quickly, please:
Ensure the app is not closed or restricted by the phone’s battery saver.
Confirm the watch has good network coverage.
Enable all notifications for the TCL Connect app.

S P
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Positioning is inaccurate, notifications arrive with 15+ minutes delay, sends notification that watch has left the safe zone when it has not even moved, video calls often do not even work... Way too many faults for something that people expect to be accurate and up to date.
12 people found this review helpful
tclconnecthk
December 12, 2025
Dear user, thank you very much for your feedback. We apologize for any inconvenience this may cause. We will consider your suggestions and user experience as important considerations for optimizing future versions.If necessary, you can contact the hotline center. The hotline number can be found on the TCL official website or the TCL Connect app.

magensarah
Very poor app. The app is weakest when typing messages. It is very hard to type right letter. Also, after last update, I even do not see lesters while typing. In the moment of typing, there is no typing screen. Fix that bug.
1 person found this review helpful
tclconnecthk
December 12, 2025
Dear user, thank you very much for your feedback. We apologize for any inconvenience this may cause. We will consider your suggestions and user experience as important considerations for optimizing future versions.If necessary, you can contact the hotline center. The hotline number can be found on the TCL official website or the TCL Connect app.