Mattheus Pacheco (Matt)
The app is ok, runs slow and freezes sometimes. Good sales and selection. Extremely unreasonable policies on changing, cancelling, and refunding orders. If you press submit, you're locked in and the best you'll ever get is return the items and get store credit. Can't cancel if mistakes are made in any way. Customer service also takes quite some time to get back to you.
9 people found this review helpful
Adrian Ballou
STEALS YOUR MONEY! Tried to return a piece with a tiny head hole. Customer service didn't bother to explain that it had been listed final sale when I bought it--just copied and pasted the same text on each email. I eventually figured out what they meant and went to return the other 2 pieces I needed to send back--which had been returnable previously. Now one of THEM had become final sale! They said there was nothing they could do. Even though I had bought when it could be returned. IT'S A SCAM!!
13 people found this review helpful
Nayo Pile
a discount code worked at first (50%off) so I added more items bcuz the discount was so good. Then when I proceeded to checkout all of a sudden the code was not ok and the price jumped up double. then I had issues w checking out using my Amazon pmt method. there were just too many glitches and issues. then you can't use customer service unless you already placed an order so I couldn't speak to anyone about the code all of a sudden not working when going to checkout but working on the bag before!
2 people found this review helpful