Accolade, Inc.

Accolade, Inc.

About this app

Personalized Healthcare focused on integrated access to benefits and clinical guidance right from your phone. Your Accolade Health Assistant® now adds our best-in-class virtual urgent and primary care physicians. You also gain access to our own therapists and medical specialists right at your fingertips. Our goal is to provide you with the best whole-person care in a way that meets your goals and your schedule.

* Message your health assistant securely, with an easy way to connect by phone if needed

* Get answers to coverage and benefits 

* Speak to a physician virtually 24 hours a day

* Connect with with mental health providers

* Get a second opinion with access to our nation-wide specialists

* Ask your health assistant for help finding a nearby local physician or facility

* Get answers to your questions regarding your healthcare bills

* Use the Accolade virtual wallet - share cards with your doctor right from the app

* Also use your prescription benefit card from the app

Don’t have an Accolade Health Assistant® yet? When you send your first secure message from the app, you’ll be assigned a dedicated health assistant for your entire family. Your health assistant gets to know you and understand your needs and goals. They will help you make the best decisions for you and your family.

Ratings and reviews

After 4+ years, nothing ever works as it should. Currently, every claim opens to a blank page. Only shows the last month of claims without an option to scroll down for more (have to filter as a workaround). Messages are neither a chat nor a messaging service: tell you to wait up to an hour for each response, but if you don't respond within minutes, will drop the conversation and good luck with the next guy. Can't even avoid them and go directly to plan's site as they are the assigned concierge.

This app reflects the terrible medical system in the US. "In-network" providers via their search functions are often not actually in network. And their "accepting new patients" filter also doesn't accurately depict providers that are accepting new patients. Everything you click on takes you to an external webpage outside of the app. Edit: they keep calling to get this review taken down. Not happening. Fix the app. All providers I actually got to interact with aren't the problem.

This app worked wonderfully for me in the beginning, with the only noticed issue being that, on occasion, messages would duplicate (but a refresh always fixed it). Now, after an update or two, I have so many issues! Constantly prompted to set up my PIN, which has always been set up. When messaging the support team, the keyboard now displays over what I am writing. Opening the app from notifications only causes it to time out. And although it's not a functionality issue, I miss having dark mode.

What's new

This release contains enhancements to the Android app, including:
* UI updates
* Bug fixes and security enhancements