Accolade, Inc.

Accolade, Inc.

About this app

Personalized Healthcare focused on integrated access to benefits and clinical guidance right from your phone. Your Accolade Health Assistant® now adds our best-in-class virtual urgent and primary care physicians. You also gain access to our own therapists and medical specialists right at your fingertips. Our goal is to provide you with the best whole-person care in a way that meets your goals and your schedule.

* Message your health assistant securely, with an easy way to connect by phone if needed

* Get answers to coverage and benefits 

* Speak to a physician virtually 24 hours a day

* Connect with with mental health providers

* Get a second opinion with access to our nation-wide specialists

* Ask your health assistant for help finding a nearby local physician or facility

* Get answers to your questions regarding your healthcare bills

* Use the Accolade virtual wallet - share cards with your doctor right from the app

* Also use your prescription benefit card from the app

Don’t have an Accolade Health Assistant® yet? When you send your first secure message from the app, you’ll be assigned a dedicated health assistant for your entire family. Your health assistant gets to know you and understand your needs and goals. They will help you make the best decisions for you and your family.

Ratings and reviews

Terrible app. It did not let me sign in right at 20 minutes before my virtual appointment with a primary care provider, and they had the nerve to charge me for a non-show on that one. I created a ticket about 5 minutes before my appointment started to let them know I was not connecting because I was late, but because didn't work. They didn't seem to care about it, and they charged me anyway. I was on hold for almost an hour with an agent to have it fixed, and they couldn't fix it. Worst app ever

After 4+ years, nothing ever works as it should. Currently, every claim opens to a blank page. Only shows the last month of claims without an option to scroll down for more (have to filter as a workaround). Messages are neither a chat nor a messaging service: tell you to wait up to an hour for each response, but if you don't respond within minutes, will drop the conversation and good luck with the next guy. Can't even avoid them and go directly to plan's site as they are the assigned concierge.

Not user friendly. I tried to click the link for a password reset, but this link is currently not working, so I've no way to get into my account. When I was sent a ticket to tech support, the only option for entering a birthday is clicking through a calender month by month backward in time starting from today's day, had to click that button over 350 times, so incredibly annoying. Feels like just another way insurance company's play around with people to discourage them from using their benefits.

What's new

This release contains enhancements to the Android app, including:
* UI updates
* Bug fixes and security enhancements