![](https://play-lh.googleusercontent.com/a-/ALV-UjVRHBsOH0UHQGf2jnrU4HrlA5bgdWlsfXiKovjSCvT3UUHlLdtd=s32)
Melissa M
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FIX IT PLEASE! I have been using this app to control nearly every bulb in my home for nearly 4 years. What it lacked in intuitiveness & features, it made up for in consistency. I have had no major complaints. A week or so ago, all my lights went offline—this time not reappearing hours later as they had in the past. The app force closes, saying there is a bug. Since there hasn't been an update, I don't understand how something like this even happens.
11 people found this review helpful
Sakar International, Inc.
3 July 2021
Hi Melissa, can you please share which features you find difficult to use? Please contact us at +18552924087, we will be happy to answer your questions.
![](https://play-lh.googleusercontent.com/a-/ALV-UjW8zVUc8ixbxu8yxjFTcpd8eSghXBLLG8VLusm6FjCOflYFiJiw=s32)
Sunny
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The app, as well as the device, is impossible to use. I barely got it set up in the first place. I'll admit once I had the light bulb going it was nice. However, I moved (with the same wifi) and now it has refused to reconnect ever again. I have tried uninstalling and even making a whole new account. The device just sits there blinking while the app says there are no devices nearby. Very frustrating and disappointing.
5 people found this review helpful
Sakar International, Inc.
5 October 2023
Hi Sunny, thank you for reaching out to us. We are sorry for the issue to connecting the light bulb with wifi . Please reach out to us at + 18552924087 or alsupport@sakar.com, quoting ticket number 12101, sharing more details. We will try and help fix this for you. Thank you.
![](https://play-lh.googleusercontent.com/a-/ALV-UjXO7cUnCU4b5JeM57Kaqbr5qXcFkzVlG9cLdFKe9QJ7Q7g_inLt=s32)
Hary Enders
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Worked at first. After a month, recharged my Altec Lancing video doorbell then program would no longer wake up units when trying to open (could not establish a secure connection) If doorbell is manually actived, everything works fine. Once the units (doorbells) go into standby, program will not wake them. Sent multiple emails and have not received a reply.
Sakar International, Inc.
8 September 2022
Hi Harry, thank you for reaching out to us. We are sorry for the issues you are experiencing with the product and that you have not received a response. We do see you called us. Please reach out to us again at + 18552924087 or alsupport@sakar.com, quoting ticket number 10853, sharing more details. We will try and help fix this for you. Thank you.