ARRIS SURFboard® Manager

VANTIVA USA LLC

About this app

The ARRIS SURFboard® Manager app is being updated to SURFboard Central - https://play.google.com/store/apps/details?id=com.arris.sbc

SURFboard Central will help you get the most of your device with new features, new UI and new experiences.

We are excited to have our new and current customers shift over to SURFboard Central and have worked to make the transition as easy as possible.
For our SBG8300/SBG10/SBG7580-AC / SBG6950AC2 / SBG7400AC2/ SBG7600AC2 customers:

New customers - please start with SURFboard Central App for onboarding and managing your device.
If you already completed onboarding, no worries - you will be prompted to seamlessly transfer all your information to the new App.
Existing customers - with this update, you will be prompted to launch SURFboard Central that will seamlessly transfer your existing configuration and settings to the new App.

For our legacy device users: SBR-AC3200P / SBR-AC1900P / SBR-AC1200P / SBX-AC1200P
Stay Tuned - we will be updating our Mobile Application to support these devices.
For now, please continue to use the ARRIS SURFboard® Manager App to manage and configure your devices.

Ratings and reviews

If you scan the qr code you must still have the default wifi router and password. If you rename either you need to manually input this information. You also need to be sure you are on your 2.4ghz network. 5ghz will not work. Even said all this the app is limited. I can't get a true representation of actual connected devices to show up in the app even though they are connected to the router. Tech support says it's the app. I periodically check but still no update. I contacted them months ago!

Literal garbage. Arris should have a website where the password and ID can be changed. There's no need for this app. Not only that, but it doesn't even work. I've been stuck on "Scanning for available Wi-Fi networks" for 10 minutes now. I am connected to the wifi network that it's "scanning" for. Come on now. I will never buy an ARRIS product again.

Horrible app.... 🤦‍♂️ After setting up timezone I attempt to log in and the app crashes and my phone tells me there is a bug and I have wait for the developer to implement a fix and download it. (I have uninstalled and reinstalled with the same error multiple times.) I have used Android for well over 10 years and have never had an app crash with a message like this. Arris you are failing hard with this. I just hope this does not transition to the quality of your modems.

What's new

This App updates provides an option for SBG10/SBG7580-AC / SBG6950AC2 / SBG7400AC2/ SBG7600AC2 users to be migrated to our new SURFboard Central App seamlessly. Just launch this app and follow the instructions. All your configuration and settings will be copied over so you can enjoy the benefits of the new app!
Stay tuned - all remaining gateways will soon be supported.
Legacy users can still use this Application and return from SURFboard Central if preferred.
This update includes bug fixes.