Big Bus Tours

BIG BUS TOURS LTD

About this app

Experience the best of the city with our Big Bus Tours app. It's the perfect global travel buddy, packed with a variety of indispensable features to help you make the most of your sightseeing experience in each of our 20+ cities.
Our app is FREE to download, with key features including:
- OVER 20 CITIES WORLDWIDE in the palm of your hand. Easily switch between cities, with no additional downloads required when you move on to your next adventure!
- REAL-TIME BUS TRACKING lets you see the real-time location and stop arrival times of our Big Buses
- INTERACTIVE MAPS display our Big Bus tour routes, stop locations, landmarks and attractions
- STOP DETAILS include accurate pins on our maps, with supporting location photographs, addresses, descriptions and walking directions from your current location
- SERVICE ALERTS keep you updated about any anticipated changes to service, with further detailed information in the app message inbox
- ATTRACTIONS MENU showing you the location of all the best local landmarks, attractions, shopping, dining and things to do, complete with interesting facts, visitor information and special offers for selected attractions
- TICKET BOOKING lets you purchase Big Bus tour and attraction tickets quickly and securely, with multiple payment options available

Ratings and reviews

App consistently resets settings making viewing the map an exercise in frustration. The service itself is also terrible: in the time it took for our bus to arrive (which is supposed to come by every 10 minutes) 3 competing services had 4 buses each drive by that stop. Even the afternoon tea bus drove by twice! When we finally got picked up, the bus drove past one stop and then said we weren't leaving for another 10 minutes! The buses' routes overlap but don't specify which route they're taking.

absolutely HORRIBLE customer service. customer service agent refused to resolve my issue for 29 minutes. then issued a correction for my problem at 7:29. the correction was issued for 7:30pm. the bus driver then drove off without me. had the customer service agent not spent more than 20 minutes claiming to be unable to do what they ultimately did I could have gotten on the bus. I'm deleting the app, initiating a charge back and never using the service again

Was not very helpful. Audio via headphones play mostly music instead of a guided tour and information. Bus stop numbers shown on the app are not reflected on bus stop signs. The bus ended abruptly at the farthest point from our hotel, so we had to pick up a cab. It is listed that it ends at 5:45pm, but it ended at 5:00pm. Would not use this again.

What's new

We’ve made it easier to manage your Big Bus Tours tickets!
Add Your Booking: Access from the Home or Manage screens.
Easy Access: After adding your booking, it will appear on the Home screen for quick access.
Manage Your Booking: Inside your booking you can view tickets, select dates or upgrade your package.
QR Code: After confirming, you can access your QR code.

Important: For Big Bus Tours, show your QR code to staff for your personal ticket. Most other tickets are ready to use!