Charla Bailey
Horrible! I feel like nothing works on it. I can only manually track steps and sleep, which doesn't give me full points. I got tired of trying to get it to communicate with MyFitness Pal, so I downloaded Google fit. Now I can't get past "Connect to Google Fit" screen. I see I am not the only one with this problem. Really frustrating, I miss castlight!
1 person found this review helpful
Evernorth
17 September 2024
Hi Charla, thank you for reaching out about connecting your apps. We'd be happy to help anyway we can with troubleshooting. Please email us at LetEvernorthHelpU@Evernorth.com and include your Google Play username to be connected with a customer care advocate. Thank you, Alexis
Jessica Dennis
It is stuck on the connect to Google fit screen and even when I try to do it, the screen does not move and I can't bypass this screen and actually log in. I've un-installed several times. Tried to check my Google fit settings, with no avail. I have to use this app for my job and it's useless. Just dead space taken up on my phone. Don't even know how to reach support
5 people found this review helpful
Hello Jessica, thank you for contacting us about your experience with our mobile app. We would like to connect to troubleshoot this with you. Please write to us at LetEvernorthHelpU@Evernorth.com with your Google Play alias for assistance. -Unity
petra landrum
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Going to uninstall this app....its shouldn't be so complicated to use unless you trying to keep participates from achieving the points. I should not have to be forced to use certain trackers to get my points or sit on the phone for 30 min with tech support and find no solution. It's a very frustrating app and no one has time for that. fix this and I'm able to use my Galaxy watch for tracking. I shouldn't have to contact anyone it shouldn't be this hard. Fix it so we can use the trackers we want
9 people found this review helpful
Hi Petra, we value your feedback and want to help improve your experience with our app. Please write to LetEvernorthHelpU@Evernorth.com to be connected with a care advocate. With care, Nick