Esri Support

Esri

About this app

Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping that builds the leading mapping and spatial analytics software such as ArcGIS Enterprise, ArcGIS Pro, ArcGIS Online and many more. The Esri Support app brings self-help resources for all Esri's software products, assisted-support services, and case management features directly from your smartphone.

With the Esri Support app you can:
1. Find answers to your questions and solutions to technical issues using our generative AI chatbot.
2. Get notified instantly about new technical articles, videos, patches, bug status updates, case updates, ArcGIS Blogs, and more.
3. Explore video tutorials for Esri technologies.
4. Contact Esri Support by phone, chat, or case submission form.
5. Request a call back to get help on your schedule.
6. Manage your support cases, bugs, and enhancements.
7. Check the status of ArcGIS Online services with the ArcGIS Online Dashboard and get notified when a service is interrupted.
8. Subscribe to bugs and receive notifications whenever new information becomes available.

Ratings and reviews

The app often stops responding just trying to open it. Tapping on a notification just opens the app to the main page again assuming the app did not get stuck trying to open. I recommend just using the Esri websites instead.

50% of the time the app ignores all my inputs and routes me to reception where I have to repeat all the input. Very annoying. It used to work great but broke 3 or 4 months ago.

Unusable. App often doesn't open. Can login to admin account when it does open. When I'm seeking support I need it ASAP.

What's new

• Users can log in via SSO or organization URL.
• Made several UI changes including dark mode.
• Improved AI chatbot performance with faster response time.
• Minor enhancements.