Barbara F
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Updated 5/6/22 Your app stinks. I haven't been able to use this app for atleast 7 weeks. Your support system tells me your keep excellerating the problem to another level but nothing gets fixed. What a waste of HOA money. Your system constantly freezes. Especially when making reservations for tennis and Pickleball. It allows me to make the reservation but doesn't allow me to go back to the menu. It freezes. Even when I come out of the App and go back in, it still freezes where I was.
36 people found this review helpful
Frontsteps
28 November 2020
Thank you for leaving a review for us. We have released an update last week. Please email us at frontsteps_mobile@frontsteps.com if you are still seeing issues in the latest update.
Kevin Parks
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Just not an easy, user-friendly app to use. Layout makes it difficult to find what I'm looking for. In addition, we've been hearing for a couple of years that the "payment information" function would have nearly real-time acct info, and would only be delayed ~ 24 hours, at the most. To this day, it still says, "No transaction history", despite the fact I've paid all quarterly assessments. Just a poor app..
24 people found this review helpful
Hi Kevin, thank you for leaving a review for us. We have looked into this for you. Your Management Company is currently addressing the history and balance information. Please also see the note from your Management Company in the FRONTSTEPS web app. Thank you!
Christopher B
No way to register on the app. Went to website and there was no way to register there either. Took an hour to figure out that the only way to register is to visit from a desktop browser. The "New to FRONTSTEPS? Sign Up!" On the login screen is purposely hidden on mobile views. What a horrible user experience. Software must be antiquated if it can't support responsive layout.
13 people found this review helpful