Fetch Pet Insurance

Fetch Inc.

About this app

Fetch offers the most comprehensive pet insurance for cats and dogs. We cover what other providers don't and make it easy to protect your pet with coverage for sick-visit exams, treatment for every adult tooth (plus gums), breed-specific issues and alternative and holistic care (think: acupuncture).

When you download the Fetch Pet Insurance app, you'll be able to:
- EASILY SCAN DOCUMENTS TO FILE CLAIMS FASTER: Take pictures of invoices and medical records with multiple pages and upload them as one file.
- VIEW YOUR FULL CLAIMS HISTORY: See the details of all current and closed claims, so you can keep tabs on your invoices, medical records and when payments were sent.
- SEE EXACTLY HOW WE CALCULATE YOUR PAYOUT: For all approved claims, you can see a detailed breakdown of your payout (your Explanation of Benefits).
- TRACK YOUR DEDUCTIBLE PROGRESS: Your Explanation of Benefits also lets you track how much progress you've made toward your deductible.
- INTERACTIVE CHAT: Our chatbot is available 24/7 to answer your questions.
- GET PAID BACK 5-10 DAYS FASTER: Sign up for direct deposit. Payments are secure and there are no hidden fees.

Ratings and reviews

This review is about the app only, not about Petplan's service itself. The app is flat-out bad. It doesn't load half the time, regularly forgets my login information, and tends to freeze on blank screens when I try to do anything. When the app flow works as expected, it's good enough. It's easy to submit a claim, but impossible to find the forms you need (such as the *mandatory* veterinary history form).

I'm new to PetPlan and have been trying to log into my account to make sure info is correct and to add a vet. I can't get either the site or app to work. They want a base line health assesment but if the app doesn't work there is no way to submit. Hope this gets fixed before my pups appointment because the update did not work. The site works to take your payment without issue. Update: The app seems to be working though I have to open it twice to get it to load. Sometimes freezes but its usable.

APP is horrible. I have no issues with the insurance but for the past 2 years their app has not worked. They keep changing it, fixing it and it still does not work. With the last update I have to uninstall and then install again to get into the app - that works most of the time. Before I could go to the website if I had an issue and submit a claim but you can't do that anymore - please fix it. Not sure who is in charge of the App at this company but they need to go.

What's new

Bug fixes and other enhancements