HHAeXchange

Homecare Software Solutions LLC

About this app

The caregiver app for all HHAeXchange users. Not applicable to Texas, Illinois, or Massachusetts.

The HHAeXchange Mobile App empowers caregivers with an easy-to-use app to clock-in and out right from their smartphone.

Seamlessly connected to their agency and available in multiple languages, the Mobile App allows caregivers to view their schedules, get directions to the patient’s home, clock in and out, communicate with their agency, and accept new cases – all while on-the-go.

Electronic Visit Verification (EVV): lock-In and Clock-Out with the simple tap of a button. Whether the visit occurs in the home, or out in the community, HHAeXchange will verify the start of the visit by matching an approved patient address to the clock-in GPS coordinates.
Scheduling: See your scheduled visits in real-time. View patient info like demographics, plan of care tasks specific to the patient, and directions to the patient’s home.
Case Broadcasting: Get immediate notifications when a shift becomes available and request or reject it on the spot.
Visit Notes: Easily add comprehensive visit notes, including text, image, and/or recorded audio.
Messaging: Communicate with your agency in real-time through the App’s Message Center.


Disclaimer: The HHAeXchange Mobile Application requires an active internet connection (3G, 4G, or WiFi).

Ratings and reviews

I keep on getting notifications from this app saying that it is "NOT RESPONDING". I have to press the "WAIT" option numerous times. This needs to be fixed for bugs or something. I use this app to sign in and out for work. Please fix it. Thank you. This is an update on my last post. THIS APP IS STILL NOT WORKING! I don't know what else to do. I uninstalled it and reinstalled it and it still is NOT working. I sent emails and NOTHING. Please fix the bugs in it as I am not the only person using it.

Edit: It got even worse. Barely usable. Constantly signs out. When signing back in, errors that I need to be signed in again. Requires full restarts. Doesn't respond constantly. Delays when confirming, causing confusion. Occasionally doesn't confirm clocks. NYS really has to intervene at this point. I'm a former IT and I find this frustrating, let alone the general HHA. Either fix this or don't require EVV.

Having the same issue as everyone else. Worked perfectly fine and then maybe a month ago it's been incredibly glitchy and slow. Luckily with my tech knowledge I can get it to work but for the average user it is a horrible horrible experience. I'm really not surprised though. The company I work for doesn't care at all so why would they use an app that cares anymore

What's new

In the latest version of the HHAeXchange Mobile App, Care Insights questions will now be translated into the caregiver’s preferred language for a consistent
user experience and more accurate data collection. We’ve also fixed bugs associated with Care Insights questions not saving properly, ensuring a smoother experience.