Megan Oudine
Clean interface, easy to navigate, but the app needs work. You can "back out" all the way to the sign in page, which is annoying if you accidentally do that and you're just trying to see updates about your child. The photos take FOREVER to load. I wish it would actively refresh the feed instead of having to pull it down to get new posts. The app just wastes a lot of your time needlessly.
2 people found this review helpful
Cody Miller
Great features, needless clicks. I love how one app is useful for parent communication and seeing how my son is doing all day. However, the check-in process is incredibly tedious: it takes a long time and many, MANY more clicks than are necessary (select field, scroll on multiple inputs, click confirm). Recommendations: have app remember previous selections, and don't require us to "confirm" every single input.
3 people found this review helpful
A Google user
- Flag inappropriate
- Show review history
Edited 2/3/20: customer service has been very responsive, going above and beyond to help fix the issues I've been experiencing. Terrible app, I wish my child care center used someone else. Android app has done nothing but crash since last update; photos take too long to load (if they load at all). Unable to view invoice, only a summary statement of what's due. Unweildly and time consuming to use at all unless on wifi...which is not always available.
6 people found this review helpful
Kangarootime, Inc
5 January 2020
Hi Nessa, sorry to hear that you're experiencing issues with the Kanagrootime app. We recently released our new statements area that allows you to see a breakdown of charges in a specified timeframe. Please contact support@kangarootime.com and share any other feedback or issues you may have and we'll gladly help find a resolution for you.