![](https://play-lh.googleusercontent.com/a-/ALV-UjWlxp7Ic4F8LSQtV8fZey6DjETRjHI6d206G5MxamH_vIt9IN1l=s32)
Ruben Kamphuis
Doesn't function: refuses to take a picture of the document, even when following instructions. In the 1/100 chance it does take a picture, censoring information isn't done properly as dark rectangles are misaligned with the info and do not entirely cover the information, which results in it still being readable. Superbly disappointing.
3 people found this review helpful
Rijksoverheid
16 July 2024
Thanks for reporting this issue to us. We apologize for this experience. Please contact us at info@rvig.nl and provide us with more details: type of device, Android version, type of Dutch identity document, date of issue. Thanks!
![](https://play-lh.googleusercontent.com/a/ACg8ocLjetC8Mgnfx4SIipPFzfiTpHHmPMPj_hkrlwiz1fQbBESzJg=s32-mo)
Burak Boga
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Apparently, you have automated the document capturing and recognition feature, but it is not working. It can not read the back side of a residence card and hangs in the "reading document" state, and the user doesn't have the option to simply take a picture. The reason I liked this app earlier was its simplicity. I hope it gets resolved soon.
15 people found this review helpful
We appreciate your feedback and will use it to improve our app. Thank you for sharing your concerns.
![](https://play-lh.googleusercontent.com/a/ACg8ocKUmns_tVZzHISN3cdtyRgntUW1J7153Ir2-wqQNHvcUh2q=s32-mo)
Zo Ri
The app does not work. Criminally bad! There should be at least a manual capture photo option, like it was before. Now it's just useless.
1 person found this review helpful
Rijksoverheid
16 July 2024
Thank you for your feedback. We are working on improvements.