![](https://play-lh.googleusercontent.com/a/ACg8ocLjetC8Mgnfx4SIipPFzfiTpHHmPMPj_hkrlwiz1fQbBESzJg=s32-mo)
Burak Boga
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Apparently, you have automated the document capturing and recognition feature, but it is not working. It can not read the back side of a residence card and hangs in the "reading document" state, and the user doesn't have the option to simply take a picture. The reason I liked this app earlier was its simplicity. I hope it gets resolved soon.
11 people found this review helpful
We appreciate your feedback and will use it to improve our app. Thank you for sharing your concerns.
![](https://play-lh.googleusercontent.com/a/ACg8ocJ5msHXNw5ysHJhImLnnJ2DArwMJhrAQ_4akiNxbabRzcV1U48=s32-mo)
AM
Very good app to keep backup of all your identities. It has the option to watermark, keep multiple copies, and cross out information (e.g, BSN, etc).
1 person found this review helpful
Bedankt voor je 5-sterren review! Fijn dat je enthousiast bent over de vernieuwde KopieID-app.
![](https://play-lh.googleusercontent.com/a-/ALV-UjV0hBvXkV0RyMFJ5dPZRQ4saxy8nzS06kjwcCAslJSD5pNmShtXOA=s32)
Daniel Richards
App did not work at all. Failed to scan documents. I used a tripod and a piece of glass to hold the document perfectly still.
2 people found this review helpful
Rijksoverheid
12 June 2024
Thanks for reporting this issue to us. We apologize for this experience. Please contact us at info@rvig.nl and provide us with more details: type of device, Android version, type of Dutch identity document, date of issue. Thanks!