Prosegur SMART

Prosegur

About this app

Your home and business Alarm System, always with you.
With Prosegur Smart you can watch HD images from video detectors and Cloud video cameras from your Prosegur Alarm System from anywhere.

The most advanced app for your Security System allows you to:
· Watch HD images from your home or business
· Arm, disarm, and partially arm your Alarm System
· Access Alarm System log entries
· Check Alarm System status
· Watch live video from the Cloud
· Search recordings from Cloud video archive
· Browse log for important events on your Security System
· Open Customer Service tickets

Ratings and reviews

This app has a lot of bugs, but two are particularly annoying: 1) I have a scene that enables a partial zone every night but, sometimes, it just enables the full alarm and when we enter a partial zone it triggers; 2) Yesterday there was a false alarm and I didn't received any notification nor the snapshot from the app, then I tried to check the cameras without success. An app restart solved the issue. The first issue and other issues were reported to the customer services a long time ago.

I downloaded some videos from the app, they are stored in a folder name Smart. One day, the app is updated, the Smart folder and all the videos in that folder are gone. That's so ridiculous. Moreover, when I tried to download a video, the download process is sometimes 10%, 50%, 70% but never 100%. To download completely, I have to go to timeline 30 days, scroll down in the exactly day I need, choose and play it, then I can download it completely. Sometime the app quits automatically. Speechless.

poor customer service. I've had an issue with my outside camera since its installation 3 years ago and the problem is still not resolved.

What's new

In this version of the App we've included general improvements and bug fixing.