Movistar Prosegur Alarmas

Prosegur

About this app

Movistar Prosegur Alarms app will allow you to control your alarm in a very simple way, at any time and from anywhere.

With our app you can:

- Connect, disconnect and partially connect your alarm.
- View images of your home or business.
- Check the status of your alarm.
- Access information about the activity of your alarm.
- Receive videos of your home or business in the event of an alarm trip (if your system support it).
- Receive notifications of your alarm events in real time.
- Change your keyword and counter keyword.
- Modify your contacts plan that our Central station will call in the event of an alarm trip.
- Review and download your invoices.
- View live videos and access the recordings for both cloud video and CCTV (if you have available these services).
- You can also access the app through fingerprint or facial recognition if your device support it.

And much more!

Ratings and reviews

A great app, easy to use, reliable and efficient. You are in control of everything related to your alarm system. You may ask for pictures from all detectors, as well as access all active cameras. You are able to deactivate the system too in a secure way. It also allows you to stay in touch with Prosegur assisting department. 5 stars.

Updated. Original issue: app asks to "secure device" every single time when starting, this requires sending an SMS, yet Prosegur couldn't send it. After many calls to support, we found an agent who could fix the issue (the fix was at Prosegur side). Previous support agents had been unable to fix the issue, telling us "just skip it every time, as the feature is not actually needed". I upgraded to two stars, the app shouldn't allow such problems to happen in the first place.

I haven't been able to download my invoices from the app for over half a year now! When will you fix this bug? Every month I have to call the office and ask to send invoices to the mail. When trying to download any invoice in the app, an error message appears: "An error has occured while downloading the invoice. Please, try againe"

What’s new

In this version of the app we include:
* The possibility to change your user administrator directly from the app, in the My Data section.
* New Alarm Devices section, where you can view all the information about the alarm devices for some technologies.
* Search engine to help find installations for customers who have multiple contracts. 
* General issue resolution.