Piotr Ślatała
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Unhelpful customer support (very scripted, without the understanding of the issue, unlike for example Ecobee). No support for time of use billing (you can only specify fixed cost per kwh). Wallbox sometimes fails to save charging the history and it simply looses them. No graph of charge rate over time, like charge point. Notifications about "charging stopped" are inaccurate or missing. I wouldn't buy a wallbox charger again. Minus 1*: "Try restarting your charger and wait at least 5 minutes..."
2 people found this review helpful
Hello Piotr Ślatała.
We're sorry to read what you're experiencing with your charger and the sessions. After checking on the system, the Technical Support is in touch with you and is assisting you remotely regarding the issue with your charger. Please follow the lasts steps on the email they sent you. Thank you!
Jon Smith
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Originally, I gave this app a 1 star review, the app didn't work correctly, the requirements needed to register, (both the app setup, and an internet registration) far exceeded what the app could actually do. But recent improvements have make the app actually useful. There is still more that can be done, but it's much better than it used to be. You can now remotely turn the box on and off, and adjust the amount of power it outputs.
3 people found this review helpful
Hi Jon!
We apologise for the difficulties you experienced while registering with us. Is it possible to log in with your new account directly on the Wallbox App?If not, please contact us via https://support.wallbox.com/en/contact-us/ we will be happy to help you further.
Rubi Herrera
My charger works fine but this app is useless. You can't see anything if you step away from your charger (which makes zero sense as it's suppose let me have remote access) and it doesn't let you use any network that isn't WiFi, my wifi doesnt reach the back of my property so again, it renders the app useless. I can't stand anywhere where both the charger and wifi work. Zero updates on usage either. Disappointed in the app. Doesn't do what was promised
2 people found this review helpful