Faye Travel Insurance

Zenner, Inc.

About this app

What if travel insurance did more than wait for something to go wrong - what if it helped things go right?

Faye does just that, delivering person-first, proactive, industry-leading coverage and care that protects your entire trip. Get covered in as little as 60 seconds with a custom, comprehensive plan that covers your trip, your stuff, your health, and even your pet.

Named one of the best travel insurance companies by The Wall Street Journal, the Faye travel insurance app goes the distance to redefine how you’re looked after when you’re on the road, providing:
• The ability to insure your entire trip in as little as 60 seconds
• Real-time trip monitoring and alerts (on things like flight changes and delays)
• Emergency medical help with quick access to a nearby ER or pharmacy, as well as the ability to book a telemedicine appointment
• Helpful widgets for local weather, currency conversions, local app recommendations and playlists to rock out to for every stage of your adventure
• Customer experience specialists available 24/7 to provide proactive problem-solving and support when you need it most - anytime, anywhere, 365 days a year - even on weekends and holidays (yes, real humans!)
• A digital, easy-to-use claim filing process (just upload your documents to the app)
• Quick reimbursements on approved claims and common travel snafus, done digitally to the Faye Wallet, a secure digital payments card given to every Faye user
• Built by avid travelers and insurance experts who believe that travel insurance can be more than a forgettable add-on but a must-have advantage, Faye helps keep you safe, informed and inspired to roam confidently.

We’re easy to get in touch with around the clock - chat with us in-app or email us at [e-mail]

What we cover
Pretty much everything and anything related to your travel well-being.

Your trip: If your trip gets delayed, interrupted or if you have to cancel, we'll be there to make it as stress-free as possible. You can even add on the ability to cancel for any reason.
• Your health: We cover emergency medical expenses you have during your trip, including ones related to COVID-19. Even if it means flying you home.
• Your stuff: Phone or laptop gets stolen? Bags are delayed or damaged? We’ll help ya' out. Even with that favorite t-shirt of yours.

We also provide valuable add-ons that may be relevant to your trip: Pet care, Rental car care, Vacation rental damage protection, Extreme sports, Cancel for any reason and more.

Legal jargon
Terms of Service: https://www.withfaye.com/terms-of-use/
Privacy Policy: https://www.withfaye.com/privacy-policy/
Disclosures: https://www.withfaye.com/additional-disclosures/

Faye is the brand name for customizable travel protection plans offered by Zenner, Inc. and its subsidiaries including Zenner Insurance Services LLC, California license #6006067.

Ratings and reviews

Here is my experience. The pros: The app is easy to install and use, it's easy to choose a proper plan. Although, some things can be improved. The app doesn't offer many options to choose or change. The cons: It took about four months from the moment of filing the claim to the moment of receiving a check. However all communication was easy going, all requests for docs were clear and the team helped with all my concerns. As a summary: Will I use this service again? Most likely yes, I will.

The insurance is great, but the App notifications are trying my patience. So far, I entered an American Airlines flight but it somehow got changed into a Finnair flight. Edit: Have given the App a star back. I still have issues with the terminal and gate notifications but it is not as bad as I thought. It seems when the app notifies your terminal or gate the first time it always announced it as a CHANGE, even when it was always that terminal. Unnecessary extra stress. Please reword that.

Well I wanted to purchase insurance for my upcoming trip.... and cant. Because every time i punch all the trip info it and it gets to the purchase screen, its just half loaded with a spinning circle and never loads. Tried on wifi, off wifi (on data), closing out and going back in, etc. So yeah, kinda hard to purchase insurance if the app wont work. Update: raised from 1 star to 3 cuz i was able to buy it on my laptop and then when i logged into the app, my whole policy was there and functional

What's new

Bug fixes and performance improvements.