KASTO VisualAssistance

Maintastic GmbH

About this app

KASTO VisualAssistance significantly expands the possibilities of remote maintenance and repair.
Using their tablet, smartphone or smart glasses, users can send live videos to KASTO‘s service experts
for real-time visual assistance and information in the event of breakdown or maintenance works.
This enables
• a significantly faster and more accurate exchange of information
• an increase in the proportion of remote repairs
• an increase in availability and productivity
• a reduction in maintenance costs
For more information: https://www.kasto.com/de/produkte/service/service-detail/visualassistance.html
All connections to KASTO VisualAssistance are encrypted (SSL, https, DTLS, SRTP).

What's new

- Upgraded tickets: “Cases” are now “Tickets” with rich text descriptions and multiple workflow executions.
- Simplified task management: Manage all tasks across tickets in one place, now with due dates.
- Faster navigation: View asset (former product) and ticket types directly in the main menu.
- Enhanced communication: Search chat messages & upload multiple files.