Octopus Energy

Octopus Energy

About this app

Manage your Octopus Energy account from your fingertips.

- Keep track of your account balance
- View your recent transactions and billing history
- Pay by card and manage your recurring payments
- Get help with your account

Ratings and reviews

Since moving to Octopus Energy, all the issues I had with my previous supplier have been fixed. smart meter now sends data. I would definitely recommend going on the tracker tariff and getting the Octopus home mini, which shows live electricity data. The app works very well. I only have one criticism of the app. The app should notify me of energy saving events and free energy events. it currently does not notify these events. Instead, I only receive emails about it. So only 4 stars

I really don't like the latest update. Although including the daily standing charge in each days usage is not a bad thing, now it's really difficult to see the daily breakdown- it's all under my finger tip! If I adjust my finger to be able to see the breakdown then I can't see the date. Before you added all this extra info, a simple tap revealed the usage and the date.

Worst energy provider. Meters are supposed to link to the app so you can track your usage and have accurate bills. This has never worked, I spent over 7 months trying to sort out the problem and it took leaving a 1* review on TrustPilot to speak to someone competent, and the problem still isn't sorted. I have to put in monthly meter readings manually to receive accurate bills. I have never experienced a customer service team so incompetent.

What's new

We update our app weekly to bring you the latest improvements, features and bug fixes. As usual thanks for all the great feedback! It helps us improve the app for our customers and hunt down all those pesky bugs.