Tinotenda Ndoziya
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Would not recommend using this service. Credit loaded into the prepaid account just disappeared without any active tariff, customer service was of no help just kept telling me they would forward the issue and I would get my money back but nothing was done.
2 people found this review helpful
Telefónica Germany GmbH & Co. OHG
31 July 2024
Hallo Tinotenda Ndoziya, wir bedauern, dass es mit der App und deinem Guthaben zu solchen Herausforderungen kommt. Hier können wir nicht auf deine Kundendaten zugreifen, bitte wende dich erneut an das Serviceteam.
Ann-Katrin B
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In principle fine, you don't need to use it very often, but I'm disappointed with the last changes and the backoffice systems. Upgrading to a more expensive data connection was fast, but downgrading again: Now I'm charged for two different data contracts on the same phone making it twice as expensive, and I only followed the instructions. And yes I checked the validity period. First I was charged for new package and then old was extended instead of replaced at end of validity period
1 person found this review helpful
Telefónica Germany GmbH & Co. OHG
25 September 2024
Hi Ann-Katrin B, thanks for your answer. Please talk to customer service about this.