Brightside Health

Brightside Health Inc

About this app

Every mental health journey is unique. That’s why our expert providers take a hands-on approach to tailor treatment to your needs. Whether you need therapy, medication, or both, you can see improvement at every step—no matter how severe your symptoms.

86% of Brightside members get better within 12 weeks
Appointments within 48 hours
Treatment tailored to you
1:1 dedicated support from start to finish

Here’s what you can expect at Brightside:

1:1 Video Sessions
Meet face-to-face with your provider in a live, two-way video appointment. Brightside uses your device’s camera and microphone so you can see and hear each other in real time, and you can mute your microphone or turn off your camera at any point in the call.

Proactive Progress Tracking
Look back at your progress over time and signal if you need your treatment adjusted.

Anytime Messaging
Send your provider a message to get questions or concerns off your chest between sessions.

Skill-Building Lessons
Learn how to integrate new thought and behavior patterns into your daily life.

About camera and microphone access
Brightside requests camera and microphone access for live video sessions with your provider. Access begins when you join a session and ends when the session does.

Your session keeps running if you leave the app mid-appointment—to check an email or pull up a document, for example. Audio stays connected so you and your provider can keep talking, and your video pauses until you come back. While a session is live, you’ll see a Brightside notification you can tap to return to it.

Getting better starts now, with Brightside by your side.

Ratings and reviews

If you're looking for consistent, ongoing therapy, this may not be the best fit. My psychiatrist was great. However, finding a therapist who could see me regularly and consistently was difficult. One therapist canceled my appointment due to a holiday and said they would open their schedule so I could reschedule. They never did, nor did they respond to my messages. The next two therapists only had availability once every 6-8 weeks. They have way more clients than what they can support.

They don't tell you this in the FAQ for some reason and I find this deceptive, but you can only switch either therapist or psychiatrist twice every 6 months, up to four times a year. every therapist on this app so far has given me homework which I have found to be unnecessary. I have not found a single therapist that I have found helpful here. I am at my wit's end with this service and seriously considering canceling.

I'd recommend just opening their website instead of using the app. It regularly doesn't work. The lessions fail to load and the video calls usually struggle with glitches. The app also drains your battery super quickly. It would also be great if they could get their billing worked out so you don't get 2 months worth of charges all sent on one day almost 3 months after the earliest appointment.