Bill O'Brien
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Everything was working great until the update on 10/16/24. Now I can't enable touch id to log in. The slider in my profile won't allow me to enable it - it's defaulted off. When I try to move it, a message says "Enable touch ID on your next login" but I CAN'T. At login the check box will not allow me to check it. "Remember me" box however, will. What gives?
2 people found this review helpful
LegalShield Corporation
22 December 2023
Bill, thank you for the review. We value all member feedback. We are sorry that you are having difficulties. We want to remind you that you can always access your membership via https://login.legalshield.com/. We appreciate you alerting us to your concerns with the features. We have alerted the appropriate teams. Thanks for choosing IDShield.
Paul C
New app redesign is a catastrophe. Slow, buggy, screens refresh or jump to the top randomly. No notifications at all and nowhere to set them. All the categories at the bottom make no sense. Can't view details on any alerts, assuming you can find any alerts. Sex offender details are completely gone. They couldn't have butchered their app worse if they tried. 0 stars. May God have mercy on your soul.
10 people found this review helpful
LegalShield Corporation
15 December 2023
Paul, thank you for the review. We value all member feedback. We are sorry that you are having difficulties. We want to remind you that you can always access your membership via https://login.legalshield.com/. We appreciate you alerting us to your concerns with the features. We have alerted the appropriate teams. Thanks for choosing IDShield.
Zelina McCluster
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So far so good. The only issue that I have about the app is whenever I try to add information to be monitored, it loads and doesn't do anything else. So on the app, I can't add anything to be monitored, but on desktop I can. Also, when I add something to be monitored on desktop, it does not show up on the app itself. Their is no consistenty between the desktop and the app when it comes to monitoring. Update. Seems the inconsistent monitoring issue was fixed yesterday. Just reinstalled the app.
8 people found this review helpful
LegalShield Corporation
11 November 2022
Zelina, we apologize for the troubles you've had with the app. We would love to help and get you the support you need. To do so, please contact our Member Services Team at (888)-494-8519 between 7-7 CST Monday-Friday, and a member of our team would be happy to assist. We look forward to hearing from you. Thank you!