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I've used the app before in past years and it worked great, but I've been trying to download it again for a couple weeks and it only freezes with a spinning loading icon and never did anything. I have to force stop the app every time to get out as I can't do anything else. Very disappointing. UPDATE: App downloaded and opened successfully today, after multiple tries over the past couple weeks. I did not make any changes/ updates on my phone, but today it worked. Glad it's fixed.
42 people found this review helpful
April 11, 2022
Thanks for bringing this to our attention. Please ensure that the OS on your device & your LegalShield App is updated to the latest version. For further assistance, please contact Member Services at (800)-654-7757 or via chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to help.
This is a review more about the app than the service- the app doesn't work. I literally just watch the initial loading screen spin forever and it never properly loads. I've used the website to some effect but I rather liked it when the app actually worked. I'm running a Pixel 3 and yes, I've tried uninstalling and reinstalling the app, the phone, all sorts of things. It just doesn't work.
118 people found this review helpful
Great service while living in California, good service in Michigan. Now, with the new app, I have not been able to log on, even after being on the phone with customer service for almost an hour. LS needs a ticketing system. The poor rep was trying to help but had no idea about the app not working for multiple ppl as I found in the reviews. AND, thi matter still has not been resolved!
60 people found this review helpful