
Sheri F
Wish I could give it 0 stars! This is a downgrade from the Lorex Home app. This one we lost features! I have an android and was able to set it up to capture "events" clips when motion is detected. My husband has an iphone, and can't get it to capture them. Also, when you go to playback, it does not have a different color to signify when there was motion, so good luck finding anything! I try to change region on the app, because the time is an hour ahead, but it just closes the app on me.
7 people found this review helpful
LOREX TECHNOLOGY INC.
24 April 2025
We apologize for any inconvenience you have experienced with the app. Please contact our customer support team for assistance with setting up motion detection and adjusting the time zone. We value your feedback and will work to improve the app for all users.

Jonathan Martinez
NEVER works reviewing video. Doesn't process saved clips or photos correctly. I e had this issue for years and today took the cake. I had an invasion yesterday and I can't review my footage as per usual unless I go to the hardware and monitor. Physical remote is wonky. considering changing the entire system for a competitor. 5 yrs is honestly enough.
2 people found this review helpful
LOREX TECHNOLOGY INC.
15 July 2025
We apologize for the inconvenience you have experienced with our app. Our team is continuously working to improve the functionality and reliability of the app. We would be happy to assist you with any issues you are having and help you get the most out of your security system. Please contact our customer support team for further assistance.

Anthony Angelozzi
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DNS queries don't happen when you open the app like Lord Cloud. If a configured devices ip updates the app force closes immediately after opening. I reported this bug in detail to the support email address on May 7th and did not receive any communication back. Edit: this bug still exists 15 months after being reported
2 people found this review helpful
LOREX TECHNOLOGY INC.
26 June 2024
Hello Antlhony,
We apologize for the inconvenience you experienced with our app. We appreciate your bringing this to our attention and will let the team know and investigate.
Thank you,
Lorex Customer Experience Team