Nicole Erickson
App is constantly crashing. Open photo page and the entire app just closes on you. Was told phone needs to be factory reset. By reading these reviews I seriously doubt we all need factory rests. And all my crews are complaining about crashing constantly. Very frustrating to work. I am going to let clients know that this is causing frustration in the field for their vendors when on this app. Please get these issues resolved otherwise we will be forced to look into other photo app options.
11 people found this review helpful
Xactware Solutions, Inc.
17 May 2021
Please contact support at 866-790-7709 extension 2, 9:00am - 5:00pm EDT. We would like to gather more information from you so we can try to make your experience better.
A Google user
- Flag inappropriate
- Show review history
this app freezes up and doesn't want to sinc or when you take a lot of photos, as on multiple day jobs it will lock up and not function at all. I am asking initial secure field services to start using something different... this sucks!!! I think this is getting worse. locks up and staggers. I have contacted 4 times still not working any better , actually after OS update its worse.
12 people found this review helpful
Xactware Solutions, Inc.
16 July 2019
Please contact support at 866-790-7709 extension 2, 9:00am - 5:00pm EDT. We would like to gather more information from you so we can try to make your experience better.
Ryan Welch
- Flag inappropriate
- Show review history
It is bad, has been for years. Even with high end phones the app crashes if you lock screen with camera going then you need to log back in. Sometimes it takes several minues to "authenticate session" whatever that means, even after being at a property all day for a project. Finally when time to sync; it often won't sync in background if you go to do bids, emails or pop up your next stop on Google maps. 5 years.... its still awful. Pruvan worked alot better but some clients want this format
8 people found this review helpful