Andilien

SNCF Voyageurs

About this app

Andilien is a free mobile app accessible to all travelers, whatever their needs: pregnant women, parents with strollers, seniors, people with temporary or permanent mobility difficulties, people with disabilities, etc.

Andilien supports you at every step of your journey to provide you with a smoother, more serene travel experience.

Discover station accessibility at a glance:
- Check each station’s accessibility level: fully autonomous, accessible with assistance, or not accessible.
- Save your favorite stations for quick access.

Simplified in-station navigation:
- View detailed station maps.
- Find station routes adapted to your specific needs (no stairs, etc.).

Real-time services and equipment:
- Check the real-time status of elevators and escalators.
- Access the list of available facilities and services and locate them on the map: shops, toilets, taxis, bike parking, ticket counters, etc.

Guaranteed travel assistance:
- Book assistance through Andilien, by phone call or via form
- Benefit from the travel guarantee by booking 24 hours in advance, even in case of disruptions.
- Assistance available from the first to the last train across the entire Transilien network, including at non-accessible stations.

Immediate in-station assistance:
- Request assistance through Andilien and an agent will contact you by SMS or phone, depending on your preferences.
- An agent will meet you as soon as possible.

USER ACCESSIBILITY & PREFERENCES

Andilien offers a comfortable, personalized experience designed according to digital accessibility standards. Customize the app based on your preferences: choose your contact mode (SMS or call), switch between light and dark mode, and adjust text size for optimal comfort. Landscape orientation is fully supported, and the app is compatible with screen readers that can read all content and navigate via clearly identified buttons. With adapted contrast, fonts, and external keyboard support, Andilien is the obvious solution for easier and more inclusive journeys.

What’s new in this version
- New, more engaging interface
- Simplified user journey
- Highlighting real-time status of elevators and escalators
- Immersive 360° visualization of select stations
- Possibility to add one or several stations to favorites
- Review of the app’s digital accessibility