![](https://play-lh.googleusercontent.com/a-/ALV-UjUx_Vql6y7HvIAQy48ewYKhkZ-Q3hGaUnwaaskQkWMMMHEQRJpxnZ6pKw=s32)
Rob Duarte
What a mess. Flip has left me stuck this semester, constantly causing problems for me as the instructor (although no students have complained). Most videos won't play in the app. I either get a black screen, a message that the video is still processing (forever), or it stops playing in the middle and refuses to start again. I also get "unexpected server error" from links in the email notifications. It's bewildering to me, since this app and this service has one job: record & playback videos!
65 people found this review helpful
Hi Rob, we apologize for the frustrating situation and thank you very much for the great feedback. Our team is investigating on the issues mentioned and please write us through https://aka.ms/flipsupport for any further queries so that we can start working with you right away. We want Flip to work for you as well as it possibly can!
![](https://play-lh.googleusercontent.com/a-/ALV-UjVT8U-w42KltTBxNtMOjdKIOS4H_GvW1ThcTN_vg6eahTQ5XPA=s32)
Ian Shields
This capability is required for a class that I am taking this summer. I have had nothing but trouble trying to use it on Android phone and Windows computer. Initially couldn't get audio to work on Firefox browser on Windows. Trying to take videos with Android app seemed problematic. When other people in the class post videos I can see evidence that it exists, but I cannot see the video. Seems like landscape mode videos might be better than portrait. This is a very poor quality app!
59 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjW763OGg3Wcio-lzaUNortxRHV7vV0_GoMF3sBREPDacbZLlJA=s32)
Luis Aguilar
This app and website are both absolute trash! I needed to upload a video for a course I'm doing and the app kept getting an error at 97% upload and I couldn't even download the video to force the upload because of some nonsense error. I tried going on 4G AND WiFi, same issue. I tried closing all other apps. Same issue. I even tried restarting my phone twice! Same issue! I tried finding my saved drafts on the website, nowhere to be found! This is ridiculous, worst app EVER!
65 people found this review helpful
Hi Luis, we apologize for the frustrating situation with video upload. We want to make your experience better. To help you as best as possible, please write to us with the details at https://aka.ms/flipsupport. Our support team would be happy to assist you get the video uploaded and we really hope you have pleasant experience with Flip further.