A Google user
It may be convenient if you are trying to easily raise money, but honestly the website works well enough for that. My issue with the app is that they get the kids all excited about making their stickers and heart heroes come to life with the augmented reality part of the app. Then it turns out that not all phones are compatible with that feature. I downloaded the app last year because she was desperate to use that feature. It worked last year. Now this year it says my device (same phone) is not compatible. Not all of us get new phones every year or 2. It really shouldn't be so complicated that a 2 year old phone can't work with the feature.
200 people found this review helpful
American Heart Association, Inc
18 February 2020
Hi, we are sorry that you did not enjoy the app as much. We will try to resolve the issue as soon as possible. Please contact us at bfsupport@charitydynamics.com so we can help you achieve the final Badge.
Delia Kotz
*UPDATE* almost 5 years later and this app is worse than before. It doesn't even do anything after I log my child on. It's just blank, with no activity, with the American Heart Association emblem. The website works far more better. Don't recommend. *2018* App doesn't connect to FB or email contacts. It's only good for seeing my children's progress.
9 people found this review helpful
American Heart Association, Inc
3 March 2023
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at support@boundlessfundraising.zendesk.com? It'll help us fix the issue and keep it from happening again.
Thank you for being a Heart Hero and participating in the Kids Heart Challenge!
S M
The app doesn't really work. I'd rather use the website. Upon installing and scanning my collection envelope, VR things were popping up everywhere but none would stay in the frame. The how-to videos are the same. Bouncing around my screen but not actually able to be watched. Pretty disappointing.
1 person found this review helpful