TELUS Health MyCare

eMed UK

About this app

TELUS Health MyCare™ lets you easily see a Healthcare Provider right from your phone.

FEATURES
Video Consultations: Book an appointment with the Doctor, Counsellor or Dietitian of your choice (provincial restrictions apply) and have a video consultation from the comfort of your home or wherever works best for you. If needed, prescriptions and referrals for diagnostic tests/specialists can be provided.

Easily access your TELUS Health MyCare consultation notes and additional appointment details through the Care Hub whenever you need them and get your prescription delivered directly through the app.

Appointments are scheduled in English by default unless you are in Quebec where appointments can be either in French or English. If you would like to schedule an appointment in a different language, contact our Support Team.

Symptom Checker: Get more peace of mind 24/7 with our chat-style Symptom Checker, powered by Artificial Intelligence, which asks you questions about your symptoms to suggest possible courses of action.

Healthcheck: Learn more about your health in just 15 minutes. Our free digital assessment tool gives you a picture of your current health and suggests lifestyle changes for healthier living.

Monitor: Connect your existing health apps and set medication reminders to manage your health in one place.

GET STARTED
1. Register for your free account.
2. Book an appointment time that suits you.
3. Start having a video consultation with a healthcare provider.

SAFETY & SECURITY
We take data security and privacy extremely seriously. All of TELUS Health MyCare’s clinical procedures meet industry and legal standards. We retain patient records in accordance with national best practice guidelines and all patient data is securely transmitted using industry-recognized encryption methods.

LANGUAGE / LANGUE
The app is available in English and French. If you wish to change the language of the app without changing your smartphone language, please follow the instructions below.

For Android 13 or later OS
To change the language of your app, go to your phone Settings, search for Languages and input, tap App languages then TELUS Health and select the language of your choice.

For Android 12 or lower OS
For these versions, the app language is dependent on the phone language. If you want to change the language of the application, please change the language of your phone in the general settings of your device.
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L’application est disponible en Français et en Anglais. Si vous souhaitez changer la langue de l’application sans changer la langue de votre téléphone, veuillez suivre les étapes suivantes :

Version 13 ou ultérieure
Pour changer la langue de l’application, allez dans les Paramètres de votre téléphone, entrez Langues et saisie dans l’outil de recherche, appuyez ensuite sur Langue des applis puis TELUS Santé et sélectionnez la langue de votre choix.

Version 12 ou antérieure
Pour ces versions, la langue de l’application est dépendante de la langue du téléphone. Si vous souhaitez changer la langue de l’application, veuillez changer la langue de votre téléphone dans les paramètres généraux de votre appareil mobile.

For more information and a full list of FAQ’s, visit telus.com/mycaresupport

Ratings and reviews

I can't get an appointment. All booked for 2 weeks. It says to keep checking daily. Why isn't there a waitlist? Edit: I was finally able to book an appointment after checking back 5 times. It's frustrating that I can't edit details in the reason for my appointment area nor upload pictures after an appointment is booked. Edit 2: Can't send photos during the call. No instructions or info given when choosing a pharmacy for the prescription. What happens next? This app is amateur hour.

Signed into the appointment 10 minutes early. Doctor didn't show. It said the doctor was running late. Then it said the appointment was cancelled. Then I get an email and notification saying they tried calling me several times and "must have missed me". I have no missed calls and was in the video chat the entire 30 minutes. Their solution was to book another appointment, but I worry the same thing will just happen again.

This app necessitates contacting Telus customer support to modify your email address. However, after the update, you might encounter difficulties logging in with the new email. This major limitation, compounded by Babylon Health's recent bankruptcy and Telus' acquisition, casts doubt on the app's reliability and long-term support. Despite multiple attempts to address this issue (Babylon Health ref # CS0666729), I've received no response from their support team.

What's new

In this release, we fixed some minor bugs.

Thank you for using TELUS Health MyCare. If you have any suggestions on how we can improve our service, please let us know at [e-mail]