GO / Taxi app for Japan

GO Inc.

About this app

・GO is most used Taxi App(Taxi booking app) in Japan
GO is the No. 1* Taxi App(cab app) serving 45 of Japan's 47 prefectures, including major tourist areas like Hokkaido, Tokyo, Kyoto, Osaka, Fukuoka and Okinawa.
80% of time spent on Taxi Apps in Japan is on GO.
You can now sign up with a non-Japanese mobile number.

* Sourced from data.ai by Sensor Tower
- Number of Taxi App(cab app) downloads in Japan(Total of app Store and Google Play)
- Survey period: October 1, 2020 - Jun 30, 2024
- Among the top 5 Taxi Apps in Japan, GO has an 80% market share of total usage time.（Total of iOS and Android smartphone）
- Survey period: January 1, 2021 - May 31, 2024
*Actual app screen may differ.

・Travel around Japan easily with GO
Use GO to hail the nearest Taxi(cab) to get to your destination easily. No more having to stand on the side of the road waiting for one to go by!
- Go easy anywhere on time
- Stress-free Taxi(cab) experience
"- Best Taxi(cab) type selection
*Messaging and Calling features available to contact the driver directly."

・From hail to payment in one app by using GO
Do everything from hailing a Taxi(cab), to confirming your ride and paying your fare in the GO app, and go easy anywhere in Japan.

・GO PREMIUM: Request a large luxury van
With the GO app you can easily request a professional, highly-rated driver to pick you up in a luxury van with seating for up to six. This service is currently available in the following 15 wards of Tokyo: Chiyoda, Chuo, Minato, Shinjuku, Bunkyo, Taito, Sumida, Koto, Shinagawa, Meguro, Ota, Setagaya, Shibuya, Nakano and Toshima wards
*Not available in portions of Taito, Sumida, Koto, Shinagawa, Ota, Setagaya, Nakano and Toshima wards.
Visit the webpage below for details.
https://go.goinc.jp/en/premium

・Reservation Service: Reserve a Taxi for a specific date and time
Our Reservation Service automatically hails a Taxi for you on the date and time you specify. Reservations can be made from 15 minutes to 7 days in advance.
A service charge will apply in addition to the Taxi fare at the time of payment.
*While limited to certain urban areas, new areas being added all the time.

・Airport Flat-rate
Get flat-rate fares from a location you specify, such as your home, hotel, a train station or travel destination to select airports. With GO there is no need to make reservations in advance: you can take advantage of this flat-rate even if you want to hail a Taxi right away.
Currently available for: boarding from Tokyo - Haneda/ Narita Airport (Tokyo - Narita is only transfer to the airport).

・Pay your fare cashlessly with GO Pay while you ride
Pay for your fare automatically by adding your credit card in the app and choosing GO Pay in the Taxi. When you arrive at your destination just get out.
No more time wasted dealing with change or credit cards.
*Not available in all Taxis

・Advance Destination Setting
You can set the destination before your ride. This eliminates having to explain your destination to the driver, so there is no need to worry if you cannot communicate in Japanese.

・Confirmation Number
Give this number to the driver when your Taxi arrives, then get in. You no longer have to worry about finding your Taxi and being sure you are getting in the right one.

・Tipping Feature
Show your appreciation to your driver by giving them a tip. You can give tips at the end of the ride from the rating screen or from "Usage History / Receipt" in the GO app's menu.
*Tips are optional.

[Notes for using GO]
- If there are no available cars nearby, we may not be able to dispatch a car.
- In addition to fare and pickup fee, GO App charge will apply in some areas.
- Credit cards accepted: Visa / Mastercard / JCB / American Express / Diners Club
- ETA is based on current conditions and this may change depending on traffic and other factors.
- The request may be cancelled due to traffic or other reasons.
- GPS and push notification permission must be turned on when using this service.

Ratings and reviews

Mostly works like Uber/Lyft do in the US. Drivers are consistently courteous and their cars always clean inside and out. The app itself is intuitive enough, well-translated to English, quite intuitive. But two key deficiencies: (1) Even though the search for places works well, it asks you to confirm the address, which is impossible to decipher for foreigners (so I cross-check using Google Maps). (2) It doesn't predict the fare; you read the meter in the taxi--but it is always lower versus US.

Totally useless if you're not in a major city. I used to use the app's predecessor, JapanTaxi and could always get a taxi pretty much anywhere. If you're in a regional town or the countryside, you are always outside of a service area. Other differences: You not only now need a Japanese mobile # that accepts texts, but this only works with a Japan-issued credit card, so forget your foreign VISA/MasterCard etc. Finally although the interface was English, you will be prompted with Japanese fields.

App was pretty useful to reserve a taxi ahead of time in Tokyo, but despite signs all over Niseko (including in our hotel!) saying to use the app to get around Niseko and that it's useful through March, the app wouldn't let us do a reservation and there are never any cabs available. Why do all this advertising and then not actually work? It seems like it'd be easier to just not do that in the first place. Bizarre and frustrating.

What's new

Thank you for always using GO App.
We have updated GO App to make life better for you!
- Various enhancements and performance improvements