![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
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I have to complete 27 runs with this app to get my yearly health reward. At times, the GPS doesn't track any distance, wasting a run. Other times, the app times out because I left it locked too long on a run! More recently, I'll complete a run, look at it in my log, all is good. I come back later to see that run just disappeared. These bugs are awfully convenient for the company that doesn't pay me my health reward if I don't complete this on time. Support is zero help.
9 people found this review helpful
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
Have done four walk/jog sessions in the last week and only two of them have counted. One time the app didn't count my steps at all. I cleared the cache on both this and Google Fit and it worked fine when I redid the session. The second time it counted my steps, but glitched out at the very end and would not finish even though I got the notification saying that it finished. Had to close and reopen the app and when I did the whole session was not counted. Completely unacceptable.
17 people found this review helpful
Evive Health LLC
24 September 2019
Sorry things aren’t running as smoothly as we’d like them to. If you have a few minutes, please get in touch with us at memberservices@goevive.com and we’ll look into this issue.
![](https://play-lh.googleusercontent.com/a-/ALV-UjXFiadzmuTBnllQfFeJ-IalK5IuRPUy36nBr-g_8vArg0keCL-1Lg=s32)
Wei Styer
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UPDATE: After over a year with this, I wish I could give negative stars. The HealthQuests literally are DEMOTIVATING me to make any health changes. Also, my biggest pet peeve with this still hasn't been fixed: it doesn't save any log in information. No option to log in with biometric info either. Several elements take you outside the app and are completed in browser. It gives you access to the MyEvive portal, so it functions at the bare minimum, but it's not much better than a site bookmark.
20 people found this review helpful