Infor SyteLine Service
1.0star
11 reviews
1K+
Downloads
Everyone
info
About this app
Infor SyteLine Service is an advanced mobility solution designed to streamline the work of field service technicians. The solution is tightly integrated into Infor SyteLine and can be used in both online while connected to a network or in offline mode where connectivity is not available or not permitted.
Infor SyteLine Service supports the three primary service flows available in SyteLine including the dispatched appointment, call center incident and assigned service order flows.
With Infor SyteLine Service, the technician can update various statuses through the service engagement life cycle as well as enter materials used, calculate labor hours and record miscellaneous expenses such as travel, lodging or other unexpected items.
To assist with troubleshooting and problem resolution, the technician will have access to customer and equipment history as well as the ability to attach pictures to further document their work and quick access to other technicians in the field to share ideas.
Infor SyteLine Service supports GPS tracking to assist dispatching with finding the closest technician available as well as quick access to the devices mapping application for directions to the customer’s site.
Infor SyteLine Service supports the three primary service flows available in SyteLine including the dispatched appointment, call center incident and assigned service order flows.
With Infor SyteLine Service, the technician can update various statuses through the service engagement life cycle as well as enter materials used, calculate labor hours and record miscellaneous expenses such as travel, lodging or other unexpected items.
To assist with troubleshooting and problem resolution, the technician will have access to customer and equipment history as well as the ability to attach pictures to further document their work and quick access to other technicians in the field to share ideas.
Infor SyteLine Service supports GPS tracking to assist dispatching with finding the closest technician available as well as quick access to the devices mapping application for directions to the customer’s site.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 4 others
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
1.0
11 reviews
Mike Haire
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19 July 2024
Run Away!!! Our company switched to this app and it is absolutely horrendous. Slow, laggy, incomprehensible. I understand that it is customizable by the customer but as an end user it is terrible. Everyone in the office and the field hates this garbage. I'm really considering quitting my job over switching to this app.
Brandon Williams
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25 April 2023
It crashes all the time... Why can my bank or Netflix make phenomenal apps but this one is atrocious. Definitely the least favorite part of my job is having to troubleshoot issues using this app.
2 people found this review helpful
cengeb
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7 January 2021
Horrible crashes...horrible non ergonomic layout is poor. Stuff is crude...amaturish garbage..easier to use pencil and paper. This stuff is baaasd
2 people found this review helpful
What's new
Fixed an issue where numerical values would show differently than those entered in SyteLine if language settings in SyteLine and the App were both set to ESP
