Bruno Palos
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This app has a lot of bugs, but two are particularly annoying: 1) I have a scene that enables a partial zone every night but, sometimes, it just enables the full alarm and when we enter a partial zone it triggers; 2) Yesterday there was a false alarm and I didn't received any notification nor the snapshot from the app, then I tried to check the cameras without success. An app restart solved the issue. The first issue and other issues were reported to the customer services a long time ago.
5 people found this review helpful
Hi! Thank you for your rating and comment. Could you please send an email to "smart@prosegur.com", explaining the issue. We hope you continue to enjoy Prosegur SMART.-|
Ngô Thiên Chương
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I downloaded some videos from the app, they are stored in a folder name Smart. One day, the app is updated, the Smart folder and all the videos in that folder are gone. That's so ridiculous. Moreover, when I tried to download a video, the download process is sometimes 10%, 50%, 70% but never 100%. To download completely, I have to go to timeline 30 days, scroll down in the exactly day I need, choose and play it, then I can download it completely. Sometime the app quits automatically. Speechless.
1 person found this review helpful
A Google user
unfortunately, the app doesn't connect properly to Prosegur system at home. I set the alarm and disarm in the morning but the system doesn't response even 30 minutes later. I called Prosegur customer service they said they are wait for the response from Spain. long story short makes me nervous everytime i use this app. I can not sure whether my alarm is active or not.
4 people found this review helpful