P R
It's a very unstable app, especially compared to other banks. The "deposit a check" doesn't work and got tired of it freezing. The bill pay is atrocious and the first flaw is that it cuts and sends a PAPER CHECK to T-Mobile! Imagine how outdated that is! The explanation I got is that if you choose ANY pay date, different than today, then a check gets mailed! Record screeching sound here! We have had quite a few mistakes with this app including bogus charges. So, 2 stars is generous.
Bank of New Hampshire
15 October 2024
Good morning P R. We sincerely apologize for the troubles you have experienced with our Mobile Banking App. If you could provide us with further details, we would be happy to take a look into this for you. Please give our Customer Service Team a call at 1.800.832.0912 or chat with us online by visiting BNH.Bank. Thank you!
A Google user
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BNH feels like a small town bank. Every time I call, I speak to a human being; they're always knowledgeable, friendly, and local. UPDATE: While I continue to enjoy BNH, this app has become absolutely unbearable. Since an update this fall it's frustrating and buggy. I prefer to use fingerprint login, but it only works sporadically.
6 people found this review helpful
Bank of New Hampshire
31 December 2018
Thank you for reaching out to us. We have identified an issue that is causing a login failure for on some Android devices. We are working diligently with our vendor to resolve the issue. A new version of our app is expected to be released on 1/9/19 to resolve the login issue. We sincerely apologize for the inconvenience this has caused.
Nick Tarling
I've been using this app for a number of years now keeping track of my banking on the go, and it has been so useful and simple to navigate. However, this complete redesign has to be one of the most ill-advised and eye-straining changes I've ever seen an app do and it really needs to be rolled back. Nothing about the minimalistic icon nor the yellow and blue color mishmash says they considered what the average person thinks of when they talk of BNH.
4 people found this review helpful
Bank of New Hampshire
6 June 2023
We value your feedback. Thank you for sharing your thoughts with us, Nick.