MyNOVEC

National Information Solutions Cooperative

About this app

NOVEC, headquartered in Manassas, Virginia, is a not-for-profit corporation that provides electricity to customers in Fairfax, Fauquier, Loudoun, Prince William, Stafford and Clarke Counties, the City of Manassas Park and the Town of Clifton. The MyNOVEC app allows customers to pay their bill, review their energy use history, contact customer service, monitor co-op news and view power outages.

Ratings and reviews

Many faults, issues loading screens. The worst part of the app is being repeatedly asked to confirm the same account related information when trying to report an outage. The report an outage screen failed every time. I had to call to report the outage. 10 minutes wasted on the app. It looks like too many departments and people added requirements to the app resulting in an over complicated app where doing something simple has a terrible UX or can not be performed.

Disabled my autopay and require me to use their auto pay. Activation of the access to my account was protracted and painful. Total failure to provide seamless support. Update. App still sucks. Even logging in is not normal. Wow. I appreciated the lack of quality presented here.

App hasn't worked since they changed it. Canceled auto pay. Cannot get ahold of anyone at Novec ever. My bill just continues to increase and no payment can be made as they have no service what so ever.

What's new

Made changes to keep code base current with the latest software, to maintain good coding standards, to eliminate potential bugs, and to prepare for future projects.