![](https://play-lh.googleusercontent.com/a-/ALV-UjU3nD7SArk7AGYoYi3yQjoQo1dlxBejz9Nw3V-TSwWws67qn4Pg=s32)
hanautaBOB
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I never cared for updates, since I thought "If it ain't broke, don't fix it". I get forced to update, now IT DOESN'T WORK ANYMORE. Thanks to that "Update", all I get is a blank white screen after it says "loading". Nothing to click on, no question to log in or anything, just white emptiness. Had to bother with my password and whatnot again, defeating the purpose of the App: convenience. Wouldn't use the app if the other options weren't even worse!!!!!
2 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjVdhXY5SiV7IMF6CGuyZTQ7zrww2rMPjp54nQbZe70uLkXBnTM=s32)
aida faghihi movahed
Completely rude and mean and disgusting behavior! Not only that they hang up on you if you can't talk German but also if you try to talk German a bit they get annoyed and hang up again. The app also don't have a english version. In all of my life I have never had a worse experience in customer service! I honestly don't know why this sim card still exists. 😐 Even one star is too much!
![](https://play-lh.googleusercontent.com/a-/ALV-UjXQsjrMuAqPcbZpMDVwHXDSEcZUIESGrSeKnYtiMbbOm9pGHqO8aQ=s32)
Ermir Bajraktari
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It the second time that these aßholes convert my single-time card charge into a subscription. I use this card only rarely and two times they converted my purchase into a subscription. No more using an outdated app, with an outdated GUI and no English support. Time to switch to eSIM and let these companies stay in the FAX era.
2 people found this review helpful
E-Plus Service GmbH
19 April 2024
Hallo Ermir Bajraktari, vielen Dank für Ihre Bewertung. Wir bedauern, dass Sie nicht zufrieden sind. Bitte wenden Sie sich mit ihrem Anliegen an die Hotline, hier haben wir keinen Zugriff auf Ihre Kundendaten.