POSTIDENT

Deutsche Post AG

About this app

With the POSTIDENT app, you can verify your identity conveniently and simply by means of your smartphone.

Depending on which of our partner companies you carry out this identification process, you can verify your identity either via POSTIDENT by videochat, POSTIDENT by eID (with your national identity card or the electronic residence title), or fully automatically by creating images of your ID document and profile. With the eID function or the automated verification of your ID document you can verify your identity quickly and securely at any time. Your data will be checked by call center employees of Deutsche Post AG in all further identification procedures. Our employees are available to you from Mondays to Sundays in the hours from 8 AM to 10 PM. In addition, you can retrieve the POSTIDENT coupon for identification in your post office directly via the POSTIDENT app and therefore do not need to print it out anymore.

The identification procedures are compliant with the law, secure and completed in just a few steps. Simply enter the transaction number that you have received from either our partner company or us. The POSTIDENT app will then execute the procedure. At POSTIDENT by videochat, a Deutsche Post employee will explain additionally in detail how the procedure works.

Ratings and reviews

Poor instructions as to document requirements (residence permit not allowed but no word of that until it's already too late to change / no editing ability, either!), and one of the 3 agents was really unhelpful, sent me away instead of recording the data directly (as the next colleague was nice enough to do). Very difficult to go through multiple contortions to show my document from all angles.

I changed my one star to 3. I finally got my US passport accepted after many attempts. This app did not accept California Driver's License Real ID. Also difficult to scan US Passport that was issued 2016. But, finally did work. No idea why. I did notice that there was a July 9 update popping up. Maybe that helped. Anyway, it is hard to hold a larger smartphone in one hand, the document in the other, trying to hit the record button and trying to find a spot where the passport doesn't appear glary

Not helpful at all. I've tried a dozen times to get it to recognize US passport (issued in 2021) holograms using different lighting, but it just doesn't work. It didn't work last year, and didn't work this year. Each time you retry, you have to start over from the beginning and do all of the steps again, even if previously the rest of your application was accepted. Back to paper and postal service. I'm uninstalling this useless app. A waste of storage space! So frustrating.

What’s new

- General bug fixes
- Improvements to user guidance