4.2
130K reviews
5M+
Downloads
Content rating
Everyone
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About this app

With the POSTIDENT app, you can verify your identity conveniently and simply by means of your smartphone.
Depending on which of our partner companies you carry out this identification process, you can verify your identity either via POSTIDENT by videochat, POSTIDENT by eID (with your national identity card or the electronic residence title) or POSTIDENT by photo. With the eID function, you can verify your identity quickly and securely at any time. Your data will be checked by call center employees of Deutsche Post AG in all further identification procedures. Our employees are available to you from Mondays to Sundays in the hours from 8 AM to 10 PM. In addition, you can retrieve the POSTIDENT coupon for identification in your post office directly via the POSTIDENT app and therefore do not need to print it out anymore.
The identification procedures are compliant with the law, secure and completed in just a few steps. Simply enter the transaction number that you have received from either our partner company or us. The POSTIDENT app will then execute the procedure. At POSTIDENT by videochat, a Deutsche Post employee will explain additionally in detail how the procedure works.
Updated on
Jan 31, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted
4.2
130K reviews
A Google user
November 23, 2018
Easily wins the prize for Worst App for Android! Does not recognize passport, never takes the photo as it highlights it with a green rectangle. Finally asks you to manually enter all details, seems to do something when you click next and miracle!... Goes back to the screen asking you to fill manually all the data. Such an app should be removed by Google.
13 people found this review helpful
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Pit Schmitt
January 12, 2023
Terrible. The camera seems to be locked to focus at a pretty big distance, the ID is unrecognizable from that distance and if I bring it closer it's so out of focus that you can't read it either. No apparent way to change the focus. Only way I got it to work is to switch to the front camera and show my ID to that. Let's hope this time DHL accepts the photos... Update: Downgrade to 1/5 because even the clear photos with the front camera were not accepted. We should be able to just send an email!
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Deutsche Post DHL
January 12, 2023
Hallo Pit Schmitt! Vielen Dank für Ihr Feedback und die Anregungen. Ihren Verbesserungsvorschlag geben wir an unsere Entwicklung weiter. Ihr POSTIDENT Team
Denis Bloemer
January 4, 2023
it's working. but configuration takes more than the advertised five minutes. The video quality was suspiciously pixilated, but the reactions where matching... The person on the other end was nice and helpful.
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Deutsche Post DHL
January 5, 2023
Hallo Denis Bloemer! Vielen Dank für Ihr Feedback. Das Lob geben wir gerne an unsere Agenten weiter. Ihr POSTIDENT Team

What's new

- General minor bug fixes
- Optimisations in the user navigation