FlySmart
50K+
Downloads
Everyone
info
About this app
With the FlySmart app, your travel rights are always just a tap away.
FlySmart is a consumer-focused initiative under the Civil Aviation Authority of Malaysia (CAAM), helping travellers understand and exercise their travel rights through the FlySmart mobile app. Create an account easily with your e-mail address, name and phone number**, and enjoy peace of mind knowing that your rights protection is always within reach.*
Through the FlySmart app, you can lodge complaints* to CAAM concerning any flight-related issues during your trip. When you submit your complaint case, you can support it by instantly snapping photos and attaching documents as evidence. You will then receive notifications as your complaint case progresses from submission to resolution, and the Case History feature lets you track every update in real time.
The app also provides direct links to airline and airport performance dashboards on the CAAM website, where you can view on-time performance, delays, and cancellations to help you make more informed travel choices.*
Download and install the FlySmart mobile app today, and travel smart with FlySmart!
*An internet connection is required at all times
**Your personal data will solely be used for CAAM’s complaints management only.
**Please review the Personal Data Privacy Disclaimer at https://flysmart.my/en/flysmart-app-disclaimer/
FlySmart is a consumer-focused initiative under the Civil Aviation Authority of Malaysia (CAAM), helping travellers understand and exercise their travel rights through the FlySmart mobile app. Create an account easily with your e-mail address, name and phone number**, and enjoy peace of mind knowing that your rights protection is always within reach.*
Through the FlySmart app, you can lodge complaints* to CAAM concerning any flight-related issues during your trip. When you submit your complaint case, you can support it by instantly snapping photos and attaching documents as evidence. You will then receive notifications as your complaint case progresses from submission to resolution, and the Case History feature lets you track every update in real time.
The app also provides direct links to airline and airport performance dashboards on the CAAM website, where you can view on-time performance, delays, and cancellations to help you make more informed travel choices.*
Download and install the FlySmart mobile app today, and travel smart with FlySmart!
*An internet connection is required at all times
**Your personal data will solely be used for CAAM’s complaints management only.
**Please review the Personal Data Privacy Disclaimer at https://flysmart.my/en/flysmart-app-disclaimer/
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
What's new
This release marks the rebranding of FlySmart following the merger between the Malaysian Aviation Commission (MAVCOM) and the Civil Aviation Authority of Malaysia (CAAM), effective 1 August 2025.
Updates include:
• App logo refreshed with the new CAAM identity
• Contact Us details updated
• Content and references updated
• Airline and airport performance dashboard links updated to direct users to the CAAM website
Please update to the latest version for accurate information.
Updates include:
• App logo refreshed with the new CAAM identity
• Contact Us details updated
• Content and references updated
• Airline and airport performance dashboard links updated to direct users to the CAAM website
Please update to the latest version for accurate information.
App support
About the developer
CIVIL AVIATION AUTHORITY OF MALAYSIA (CAAM)
thomson.wong@mavcom.my
No. 27, Persiaran Perdana
Aras 1-4, Blok Podium, Presint 4
62618 Putrajaya
Malaysia
+60 14-641 5221