![](https://play-lh.googleusercontent.com/a/ACg8ocJNpo8st2wmt1EKxyveJAYoo8w9EIZ4cGaVFkuyx3nVb3d6Kw=s32-mo)
Douglas Campbell
I signed up for a one week trial. After the trial they booked me for 2 months full service (which I didn't catch until the second month). There are no invoices and no way to check on the app or website the status of your account or how you are being billed. Three app has directions on how to cancel through the app, but I'd you signed up online you won't realize you have an open account. The only way to cancel otherwise is through email. They don't offer refunds as a policy.
15 people found this review helpful
Hello! We're sorry to hear that the subscription renewal was unexpected for you. Please note that we always provide a clear warning about the subscription renewal on the purchase screen. If you need help with canceling, please get in touch with us at support@woofz.com, and we'll provide you with the instructions you need.
![](https://play-lh.googleusercontent.com/a/ACg8ocLrUwoOgtGUYru8q2DpLgduTirao7nwA-Jhs90ek_tjNUhgAA=s32-mo)
Morgan
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The inability to unsubscribe without contacting support is ridiculous. Would provide zero stars if that were an option. The app doesn't give any tips or tricks that aren't already common in training, and when you sign up, there is no mention of recurring charges. Maybe that's because I found a Facebook ad and signed up FOR TRIAL through there, but the fact is they took money out of my account for a SUBSCRIPTION I didn't even know I was signing up for. You can't cancel through Google Play. SCAM!
20 people found this review helpful
Hi, and thank you for voicing your concerns. For us to handle the issue properly, please contact us at support@woofz.com. There, we'll be able to discuss the problem and assist you properly. Waiting!
![](https://play-lh.googleusercontent.com/a/ACg8ocK6TINBgWurqOSwjPmNwP5dCyge68oGsOfjZ1_3Pbqqk95I0g=s32-mo)
Kenzie Lynne
Absolutely terrible customer service. You cannot cancel via the app, you have to "submit a request" to cancel via the app, and they get to decide on their end of they're actually going to fulfill said request. Theyve billed me twice after the initial sign up, even though I submitted a request to cancel the same day I initially signed up and they just chose to disregard the request. I've been emailing their "support" for 3 days now over their own error, and they don't even admit any wrongdoing.
5 people found this review helpful
Hello! We're sorry to hear that. Please get in touch with us at support@woofz.com, with "Woofz.Review" as the subject of the email, so we can identify you and assist with the issue you're facing. Looking forward to hearing from you!