
Alexandra Asencio
- Flag inappropriate
- Show review history
"There was an error! Try again later." If you like seeing these words over and over, this is the app for you. It used to be good, but now it just gives errors and locks up and is nearly unusable :(. Sometimes you get lucky and you can trick it into submitting 1 or 2 little pieces of info even with the frozen error (if you just keep clicking the button until it goes) but usually not. I wish I had not subscribed. hope they fix it soon so it is not a waste of money.
Dear Alexandra Asencio, thank you for reaching out. Our team is working on it and will soon update the app. Feel free to contact us at support@11pets.com for further assistance.

Alejandra Arnott
Since the "upgrade," the app has been awful. I searched for a long time for an app that would track all my pets special food, medications, and treatments. I loved the app before. It was customizable and exactly what I needed in 1 app. Then they upgraded to this new version. I paid a "lifetime subscription" but only for a newer version that didn't convert all my info over properly and didn't allow as many functions as I had before. I don't recommend.
13 people found this review helpful
Hi, we needed to update the app as soon as possible to help animal shelters find homes with some new features. We apologize for making the experience worse for your own pet. Please contact us at support@11pets.com to help you with everything.

Kim G
It used to be great, but changed a few years ago and I moved to another app. This says it can track nutrition info so tried it again but there is no way to do anything close to that. Regarding food tracking, look elsewhere if you want anything more than a timestamp saying fed and a note. Behavior tracking is also limited to 6 generic things (shy, sad, happy, etc) that you cannot edit. They say the update was to help shelters, which is great, but don't advertise stuff the app can't do.
6 people found this review helpful
11 Pets Ltd
April 29, 2025
We're sorry that we have not met your expectations with our last update. We are working endlessly to improve the overall experience of our app. Thank you for taking the time to give us your feedback. Wish you all the best!