Jason Batten
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An incredibly annoying app to use. The digital card is often not available and when it is, is not easily accessible. It's literally the only reason I open the app, I shouldn't have to dig for it to make a claim at the point of sale. Edited the review from 2 to 1 for the condescending comment by some keyboard warrior at NIB. Well aware of how to use an app you potato.
nib Health Funds Limited
27 March 2024
Thank you for taking the time to leave a review. If you wish to discuss how to use your digital cards, please get in touch with us here ➡ https://www.nib.com.au/contact-us/.
Oliver Coleman
A big warning shows on the app when payments are overdue. I clicked on it, selected the one-off payment method, entered new credit card details for the payment, finalised it, then went back to the home screen. The warning was still there. I thought the payment hadn't worked (I don't remember seeing any confirmation), so went through the whole process again. Got a confirmation that time. Warning was still on home screen. Checked bank account and saw that I had paid twice. Ugh. Please fix the UI.
8 people found this review helpful
nib Health Funds Limited
19 February 2024
Thanks for taking the time to write the review Oliver. If you would like to discuss a refund of the duplicated payment, please contact us here 👉🏻https://www.nib.com.au/contact-us
Jenna Nadebaum
The app is really well done. Its user friendly and very clearly set out, so its super easy to understand everything
1 person found this review helpful
nib Health Funds Limited
24 May 2024
Thanks for the ⭐ review. Happy to hear you are finding the app user friendly.