AMS Connect

American Messaging Services

About this app

AMS Connect is a HIPAA compliant mobile application for critical and secure text messaging. Enhancing critical messaging workflows AMS Connect also integrates with American Messaging’s suite of critical messaging devices, providing reliable, secure, and redundant messaging.

Key Features:

- Send and receive secure text messages in compliance with HIPAA standards.

- Pager Integration – Messages arrive on your pager, smart phone or both for redundancy and convenience.

- Service Teams – Send a page to a service team or group. Adds backup and redundancy to the traditional “hand off” or “pass around” pager with easy opt-in and opt-out of on call pagers at any time.

- Silent/Do Not Disturb Override – AMS Connect notifications can override “Silent” and “Do Not Disturb” phone settings when Critical Alerts are “Allowed” by the end user.

- Message Forwarding – Let your colleagues know who is covering you when off-duty and have your messages automatically forwarded to that person.

- Availability Status – Set your status to let contacts know if you are available, bust or off duty and view the status of others.

- Mobile & Web Accessibility – Access AMS Connect anytime, anywhere via the Android or Web applications with device sync.

- Read Receipts – See exactly if, and when your colleagues have read your messages with receipts.

- Quick Messages - Quickly send commonly used messages by selecting from a list of pre-populated phrases or create your own.

- Voice Notes – Record a voice message and send it securely within a conversation thread.

- Photo & File Share – Safely send up to 5 photo and file attachments including PDF, Word, and Excel documents up to 28MB at a time.

- Archived Messaging History – Ability to archive single, multiple or all messages (according to your organization’s retention policy).

- Searchable Directory – Access a listing of professionals from your organization and message them directly.

- Urgent Message – Alert your care team to critical information and events by sending an urgent message with a unique tone.

- Critical Group Messaging – Privately and securely message individuals, teams, and other distribution groups.

- Secure External Messaging – (enhanced feature) Send a HIPAA secure message or photo to anyone with a mobile phone. Secure external messages are encrypted conversations between an American Messaging user and an external user with a mobile device. No need to sign up and remember usernames and passwords. Just quick, easy secure communication.

Ratings and reviews

I am not getting the correct pages for my service teams and it has taken many emails back and forth with customer service to attempt to rectify the problem. Many coworkers have this app in the same hospital system I work in so setting up service teams, I would think, shouldn't be difficult to do.

I love having this available instead of my pager, MOSTLY. Unfortunately, when I'm driving and connected to Android Auto, the notifications dont come through the speakers at all (car or phone). I have tried every setting I can find, including having it continue to notify on DND and silent mode, but it doesn't alert at all when android auto is connected. I have missed several pages while driving and have resorted to keeping my pager in the car.

The app works well and is decently customizable. I do receive constant "Unable to Connect to Server" toasts when I get home. Also, it would be handy to have a function to set specific alert sounds per person/group or for new conversations vs messages to existing ones. Lastly, a dark mode would be appreciated for us night shifters!

What's new

New Admin Feature: Easily schedule users to Service Teams.
View Recent Service Teams: View a list of Recently Used Service Teams when adding a new one.
Search Archived Messages: Search and view archived messages using a specific date range.