A Google user
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I cannot get it to sync in the app. Within my phone's (S9+) Bluetooth menu, it clearly says it's paired with the Propeller but it keeps going through the percentage circle saying, did you press it? did you see the light when you press the? Yes I've done it 5 or 6 times. I don't have the patience for this. It makes me want to throw it across the room. Immature, yes but I don't care.
9 people found this review helpful
Reciprocal Labs
1 April 2019
Hi Tiffany! We're sorry you're having issues syncing your sensor with your phone. We'd love the chance to get this sorted out with you - please email help@propellerhealth.com or call 1-877-251-5451 so we can help. Breathe well!
A Google user
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Since the recent update the app cannot connect to the server no matter what I do. I'm not able to enter readings manually. It worked fine before. If I could give it less than 1 star, I would. I deleted the app, reinstalled it and it doesn't recognize my email address. It finally recognizes my email but then tells me my password is incorrect. Whatever, I change my password and try to sign in again with the new password, nope, gives me an error. Deleting the app for good. Not worth the effort
5 people found this review helpful
Reciprocal Labs
29 November 2019
Hi Fran, we're very sorry that you're experiencing this error, that absolutely shouldn't happen. We would love to make sure we get everything working again for you, and please reach out to us at 877-251-5451.
A Google user
The app is good except for one thing. I have a med I take every other day NOT every day as most inhaled meds. There is no option for every other day that I can see. That needs to change. Also the sensors them self are barely audible especially if I am cleaning or playing with my grandchildren. Put volume control either into the app or on the sensor itself. That is why I give it 3 stars. Fix these issues and it would be a great product.
3 people found this review helpful
Reciprocal Labs
16 January 2019
Thank you for your feedback! We would love to be able to offer the ability to add your medication on an every-other-day schedule in the future, and we'll be certain to pass your feedback about a volume control to our engineers. Breathe well!