Coway IoCare

Coway Co., Ltd

About this app

Coway smart management solution, Coway IoCare.
IoCare is an IoT-based care solution for observing and diagnosing customer’s daily life.

[Key Features]

# Real-Time Monitoring
The IoT air purifier can monitor indoor/outdoor air quality.
The IoT water purifier can monitor water usage information and safety management service status.

# Convenient Control
You can check and control the product anytime and anywhere.
Also, you can voice-control the product with a voice recognition speaker.
Furthermore, IoCare service is being developed to be capable of AI-control to activate smart clean mode of air purifiers in advance by predicting indoor air polution level based on AI reinforcement learning process.
(Voice control/AI control is supported only on some air purifier models)

# Analysis Report
- IoCare provides analysis reports based on the usage history of IoT products and propose customized diagnostic solutions through big data analysis.

# Smart Notification and Product Management
- IoCare provides various contents for optimal product management, including smart diagnosis notifications and consumable replacement cycle guidance.
 
[Operating Environment]
Some mobile devices may not be supported.
- IoCare supports Android 7.0 OS or later

[Notes]
- IoCare service may differ by product specifications.
- IoCare service may be different for buyers or non-buyers.
- IoCare service is available only when the IoT product is connected to Wi-Fi.
- Coway products supports only 2.4 GHz of Wi-Fi (5 GHz is not supported).
: If the router provides both 2.4 GHz and 5 GHz and 2.4 GHz is disabled, make sure to enable 2.4 GHz in the router’s setting.

[OS Permissions]
※ This app requires the following permissions to provide services.
Even if you do not allow optional permissions, you can still use the service.


- Storage(photos and videos, music and audio): Update contents
* IoCare does not access your photos, videos, music, or audio files except for app updates.


- Phone: Calling the customer center
- Notification: Receive push message
- Location: Wi-Fi control for Wi-Fi setup of the product, Provide external air quality information (product's location and your location)
- Camera: Scan barcode for add products
- Local network: Device connection for product pairing

[Supported Products]
< For Korea >
- Water purifier : C(H)P-7210N, C(H)P-8200N/ 8210N/ 8310L, C(H)P-3140N, CHP-5610N, C(H)P-481L/480L, CHP-482L, C(H)P-321N/320N, CHP(I)-390L, CHP-470L, C(H)PI-7400N, C(H)P-7211N, C(H)PI-5810L, NOBLE water purifier, Icon water purifier
- Air purifier : AP-1521/2021/3021, AP-1515D, APMS-1516E, AP-0818A, AP-0119R/S, AP-2219K, NOBLE air purifier
- Bidet : Double care bidet(BAS37/38-A/B)
- Mattress : BEREX Smart Mattress S5, S7
- Others: NOBLE dehumidifier (AD-1221E), NOBLE Humidifier (AM-1421G)

< Outside of Korea >
- Water purifier : Aquamega 200
- Air purifier : Airmega 250S/300S/400S, Airmega AP-1512HHS, NOBLE air purifier

Ratings and reviews

Coway air purifiers are amazing and I would definitely recommend them. However, this app is horrible. Very slow. Lots of bugs/broken features. Logs you out frequently. Constant reminders to change your password. This is an app for an air purifier, not my bank account....I don't need to change my password every 30 days.

Works well with Pixel 8 and Ubiquiti WiFi access point. 400s reconnects itself to the WiFi if unplugged. App doesn't ask for logging on starting. I am not using an SSO logging, but rather an email and password. I'm not sure why others have issues. An app is taking its time to load though if closed.

I love this air purifier (400s), but I don't understand some fundamental issues with this app. First and foremost, please, please, please allow me to disable sounds on this thing. It literally wakes up my kids it is so loud and I never need to hear a chime in the device when changing settings. The other issue is the app just doesn't understand how do roll out updates. Every other app just does them via the app store but they do it when you open the app, which is terrible because I only open the app when I want to use it right now.id much rather have the update happen while I sleep, automatically through the play store. Fix these two things and you've got a 5 star review from me!