LiveChat - Customer service

Text, Inc.

About this app

LiveChat is a customer service platform that delights your customers and fuels your sales. Support customers on the go with LiveChat and offer a superb customer experience at all times.

Never miss another chance to connect with customers! The LiveChat mobile app is with you whenever you need, and works seamlessly even on poor internet connection. Customer support was never easier.

30,000+ companies around the world can’t be wrong!

Powerful customer service software close at hand:

- Customer details
- Incoming message sneak peek & ready-to-go responses
- Multi-channel support
- File sharing
- In-app and push notifications
- Agent list with editable profiles

And more!

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Install LiveChat to:

1. Solve customer problems in a flash

Instant answers in real-time. Fast for your team, fast for the customer.

See what customers are typing before the message is sent. Use ready-to-go responses for repetitive questions. Speed up your customer support with ease and boost customer satisfaction.

2. Support smarter, not harder

Make the most of automation.

Use automated greetings to recommend products, make announcements, and engage customers based on their behavior on the website. Streamline your customer service automatically routing chats to the right teams.

3. Solve tickets anytime, anywhere

Manage complex cases inside your Android app with our built-in ticketing system. Reassign tickets between groups, keep all open cases in a specific folder, and find the ticket status in the blink of an eye.

4. Close more sales

Collect and qualify leads without a hitch and boost your sales opportunities.

Engage prospective customers while they’re still on your website. Support customers throughout their buying journey to improve customer experience and increase your sales.

5. Cut costs

Increasing headcount is not the answer.

Scale your customer service the smart way. Improve productivity with powerful features.
Offer customer support to several visitors at a time, and reply faster, keeping customer satisfaction high.

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Visit our website www.livechat.com to learn how you can scale your business with LiveChat.

Install LiveChat on your mobile and improve your customer service in minutes. Support your customers wherever you are to offer a superb customer experience at all times.

Ratings and reviews

Clicking on "move chat to mobile" when I'm talking with somebody from customer support on a website that uses Live chat, brings me to a broken Google Play Store page. This app here doesn't allow me, a customer, to have any sort of functionality. I'm tired of having to stay on a webpage or risk having the chat cancel itself. Where is the app for customers????

Such a badly made chat app! I wish SquareSpace had other options because I would happily use a different one and for $20 per month that you have to pay for this for the entry level option I'd consider swapping back to Shopify because it's a bit of a joke.

I still use the old version. I like it way better. I don't want this lite. Give us the option of having both because I choose to not switch no matter how big the program size may be. I'm just fine and stable with it. No issues with the old version as all not sure who complained and decided to come up with this but please, DO NOT DISCONTINUE THE OLD VERSION. You will force me and I'm sure other users to switch to a new provider. "If it's not broken....don't fix it" - somebody wise

What's new

We’ve changed how you navigate the app to make room for exciting new features coming soon.
Archives are now in Inbox (previously Chats), so they’re no longer in the main navigation bar.
Why the change?
This update sets the stage for new sections and improvements designed to make the app more intuitive and helpful in your daily work. It’s a small shift now, but an important step toward a better, more connected experience.
Thanks for being with us!