AudioKey 2

Name: AudioKey 2
Availability: InStock
Rating: 2.680000066757202 (319 reviews)
Author: MED-EL

MED-EL

2.7

319 reviews

10K+

Downloads

Everyone

About this app

The AudioKey 2 mobile app from MED-EL can be used as a remote control for supported MED-EL audio processors which are SONNET (EAS), SONNET 2 (EAS), and RONDO 3. Additionally, AudioKey 2 lets you customize personal settings, such as the names of programs on the audio processors. AudioKey 2 can be used by caregivers to support other users, such as young children. You can use the Find My Processor functionality to help locate lost or misplaced audio processors. AudioKey 2 also lets you check the usage statistics of the connected audio processors and quickly access helpful support material from MED-EL.

Updated on

17 Jan 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

Location, Personal info and 4 others

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

2.7

311 reviews

Tom Gleason

30 March 2021

I'm SSD and have a Rondo 3 and Sonnett 2. In general this app works great. I have a couple issues with it though. When I switch from one processor to the other, I always need to re-pair the processor. More importantly, there should be a way to turn off the beep. Every time I change a setting, I hear a beep. In my case, the visual indicator is enough for me to know what's happening, and the beep gets annoying.

6 people found this review helpful

MED-EL

30 March 2021

Dear Tom, thanks for your review. We are glad to hear that you are happy with our app. Regarding the issues you mentioned, could you please send an email to us at audiokey@medel.com? We will do our best to provide a solution as quickly as possible. Thanks.

M C

25 June 2023

A little trouble pairing the Rondo at first but MED-EL explained the simple steps necessary. Once paired, I haven't had any more issues. If you do pair more than one device, you need to switch from one device to the other in the app. I use it to avoid carrying a remote control to change programs and volume

4 people found this review helpful

MED-EL

26 June 2023

Dear "M C", thanks for your positive review. We are glad to hear that you are happy with our app. In case you have further questions or suggestions, please send an email to us at audiokey@medel.com. Thanks.

Laurence Swain

9 December 2020

Struggling to login app keeps saying "We're sorry, something went wrong when attempting to log in." What now? Update: Thanks for reply, have sent email not heard from you yet. Other apps have no problems, I've no idea how to change data/time settings or firewall on my mobile phone and a bit reluctant to have to make such changes. Have tried uninstall and reinstall but no joy.

6 people found this review helpful

MED-EL

7 December 2020

Dear xlaptopx, thanks for your review. A few reasons for the login to fail are, among others, a wrong data/time setting on your smartphone and a firewall/antivirus app blocking external connections. Could you please send an email to us at audiokey@medel.com, indicating your AudioKey account? I'm sure we'll find a solution. Thanks.