UBS MobilePass

UBS AG

About this app

The UBS MobilePass app enables users to log in to their desktop through multi-factor biometric authentication. UBS MobilePass is a safe, secure solution for logging in that does not rely on passwords or hardware to authenticate access.

Ratings and reviews

Since the last update, it is crashing for me on the camera screen, just before the scanning of the QR code. No error message, just a crash. And I had no issue with this app in the past, so please roll back this update or fix it. And yes I have tried to restart my phone, reset the app, delete cache and storage, re-enroll, even reset the phone! It still works on my Samsung tablet though, but I don't want to carry a tablet around to login for work, nor I am buying a new phone (mine is Android 11).

Was told the app requires Android Version 10 or above. My old phone had Version 9 and couldn't be updated so I just purchased a new phone that operates on Version 12. I'm still experiencing the same issue. Can't get past initial login screen. Neither the 'Next' nor the 'Skip' button works. I've uninstalled and reinstalled the app multiple times with no luck. Please fix this ASAP.

Per the Service Group, there's a workaround to the highly annoying "Device biometrics have been modified" error. Uninstall, remove all your biometrics (e.g., fingerprints), reinstall, and then add back the biometrics. I did that a few months ago and haven't had the error since! Would be really nice if they updated the error message to point users towards this!

What's new

Minor improvements and updates